October 18, 2017The need for a social media customer support that would provide seamless customer experience is on the rise today. This…- September 22, 2017In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check…
- September 13, 2017Customer experience is the new battleground for businesses, and it seems it will continue being so for the years to…
- August 2, 2017Today's businesses are operating in a very demanding environment, where the consumers' needs and preferences are deemed the most important…
- July 28, 2017In the world of customer service, the customer's’ experience is the most important thing. Companies make sure that their customers…
May 3, 2017Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers…- July 2, 2013Josefina works as a marketing services agent at one of the country’s major banks. Her job requires her to be…
- June 25, 2013Have you ever noticed how we tend to underestimate the capabilities of little children? Whether we admit it or not,…
- December 26, 2012It’s common practice for any product to come with an Owner’s Manual. Cars, television sets, and trash compactors all come…
