May 10, 2019To outsource customer service or not to outsource? That is the question. Before we get down and dirty with the…
August 15, 2018What are your efforts in giving your customers an excellent live chat experience? Are you allocating enough attention and resources…- July 4, 2018App companies start to see the importance of utilizing social media customer service in dealing with various customer concerns, inquiries,…
April 4, 2018The power of social media continues to grow stronger as the number of users in various platform increases each day.…- September 10, 2017There are many statistics and studies that prove a customer-centric business is better than a sale-centric one. In this era,…
- July 19, 2017Most people are on social media nowadays. As of April 2017, there are 1.97 billion monthly active users on Facebook…
- July 7, 2017There are many ways on how you can take care of your customers. Nowadays, tending to customers on social media…
- October 1, 2013Technology has now made it a lot easier to reach people—even those in far-off places. From the ubiquitous email and…
- September 24, 2013Selling a product is easy. In fact, almost anyone can sell a dress, a toaster oven, or just about anything…
- August 27, 2013Whatever we do, whatever profession we’re in, we all use (and sometimes, even need) certain “tools” to make our work…
- June 18, 2013The mere mention of the words “tech support” in today’s tech-crazy world immediately brings up images of seeking help on…
- February 25, 2013When one thinks of tech support, the usual things that come to mind are helpdesk agents that speak “geek” and…
