Our Services

Customer Support Philippines offers best-in-class technical support for every type of business, whether for order management or product support. We take great pride in providing industry-leading service, technical expertise, industry experience, and highly skilled technical support professionals to technology product organizations worldwide. The company has 9 years of experience delivering technical support services to SMEs as well as large global enterprises including a Top Fortune 50 Telco Company.

With world-class customer service, your clients get the help they need when they need it, 24/7/365. We offer a global delivery model to support the requirements of technology firms and consumer electronics companies.

We use one or a combination of these multiple channels:

Voice
Chat
Email
Social Media
Internet

Our Call Centers

Customer help desk
Order management
Up-sell and cross-sell
Complaints handling
Consumer hardware and product support services
Installation and Configuration Support
Product Registration
Dispute resolution
Troubleshooting
Technical support services
Product Activation
Tier 1, Tier 2, and Tier 3 Technical Support
Warranty management
Remote technical support for multiple devices and platforms
Loyalty management
IT support services
Mobile app support services
System and account management services

We believe that organizations need all the “expert” support they get to deal with the issues and other pressing concerns. They now face challenges such as high customer churn, rising expectations, changes in trends and behaviors, and expensive costs of operations. They are now taking giant strides in constantly innovating and improving their product lines to gain traction and loyalty. That is why Customer Support Philippines is enabling its business customers to differentiate themselves from their competitors by delivering an outstanding 24/7 customer call center and providing service with a personalized touch. These allow them to resolve problems quickly the moment customers call requesting troubleshooting and issue resolution—the result is better customer satisfaction and improved ROI.

The value we bring

Cost savings
Reduced incident resolution cycle time
Streamlining processes
Improve ROI
Sell and up-selling

What to expect from us

Business transformation through technology-enabled solutions (Dialer, ACD, IVR, and CRM)
Centralized dedicated service for different businesses from around the world
Multi-level customer service
24/7 remote support
Scalable processes
Best call center and BPO industry practices
Support across the globe in 10 different languages
100% Data security – we are ISO 27001 Certified
Managing business operations through our management system

REQUEST TODAY FOR FREE QUOTE.