Every business owners want to gain loyal customers because it guarantees a stronger business. However, acquiring loyal customers is not an easy task — there’s a lot of noise in the market and the options are almost endless that customers can jump from one store to another if they are not satisfied with the products or service offerings of an establishment.
The competition in the market is really intense. Statistics say that 20 percent of small businesses fail in their first year while 30 percent fail in the second. Moreover, 50 percent fail after five years of operation and another 30 percent in their 10th year of business. What do these figures mean? If you are not proactive enough, you will most likely fail. You have to develop quality products that have unique selling proposition that would drive repeat orders. If you are service-based, you need to offer something that would give your customers a one-of-a-kind experience — something that your competitors can hardly offer.
But how far are you willing to extend your service to your customers to give them a positive experience when dealing with your brand and therefore, earn their loyalty?
With an after hours customer support from a reliable call center company, you can be assured that all your customers’ concerns about your brand are properly taken care of — even during the wee hours of the night.
Exemplary service made possible by after hours customer support
After hours customer support takes care of every call your business will receive after your normal operating hours. Through this service, you can eliminate your automated answering service which obviously makes your customers frustrated. As a matter of fact, a survey by American Express revealed that 67 percent of customers feel frustrated because they could not talk to a real person. As a result, they opt to abandon the call.
Businesses lose their customers due to poor customer treatment and failure to solve a problem immediately, according to the Customer Service Impact Report released by Harry Interactive. However, if you managed to resolve a complaint in a timely manner — an in your customers’ convenience — they will do business with you again 70 percent of the time!
That is why through an after hours customer support, instead of merely meeting the expectations of your customers, you can even surpass it. You are not only meeting their needs, you are giving them the ultimate satisfaction that would make them want to do business with you again.
Outsourcing after hours customer support
For several years, outsourcing companies have been trusted partners of both small- and huge-scale businesses. Their services helped many companies fill in the gap and improve their processes by providing quality service.
Outsourcing also helps companies save in terms of resources — time, money, and manpower. It allows them to direct their focus on their core functions and in developing effective business plans in growing their business.
That is why instead of hiring your own after hours customer support representative, why not entrust this function instead to a reputable call center service provider so you can also reap the benefits alongside it?
Improve your customer service and give your customers ultimate satisfaction by outsourcing your after hours customer support. Send your inquiries here now!
