Many businesses try outsourcing because aside from cutting their operational cost, it also helps them focus more on their core tasks. Most of the time, they outsource call center services: Philippines as one of their top destinations. However, some companies are still skeptical to give outsourcing a try because of various reasons. One of this is their fear of data breaching or the incident wherein an unauthorized person illegally views, accesses, or retrieves the data of an individual, application, or service.
But do these companies really need to worry about data breaching when outsourcing call center services?
The crucial asset needs an utmost protection
Data is one of the most important assets of any organization in this 21st century. It is hard to operate and create informed and intelligent decisions without this. This is why the majority of companies have invested heavily in acquiring, managing, and analyzing data. That said, there is no wonder why many companies are worried about possible data breaching because it would not only affect their database but it might also leave a negative impression among their customers. Worst, their customers — and even prospects — may lose their trust in the company.
In fact, a KPMG study revealed that 19 percent of customers would completely stop shopping at a retailer after a breach, and 33 percent would take a break from shopping there for an extended period. The given figures mean a lot to companies because it means that a significant portion of their sales will also be gone.
Going digital has now become a necessity rather than a luxury. However, its downside is the increased chance of data breaching. Even large companies such as Adidas and Best Buy experienced data breaching recently. In the events of data breaching, the image of the company is not the only one that’s at stake but also the sensitive information about their customers.
Is data safe with call center companies?
It is understandable why companies have fears of outsourcing call center services. Philippines, for instance, may be the top choice when it comes to outsourcing but they still look at it as an offshore location. However, these companies also need to keep in mind that call center companies in the Philippines comply with various local and international security protocols.
Call center companies in the Philippines are responsible for protecting all documents, networks, and systems, especially that they know very well that what they are dealing with are confidential and sensitive big data. This is their business, and they wouldn’t dare lose it to a data breach. To prevent such unfortunate event, they adhere strictly to information security management policies and procedures.
To ensure their adherence, internal and external audit bodies regularly check and review their processes and practices. Thus, giving their clients the confidence that their data will not be compromised each time they decide to entrust it to a call center company.
The Philippines call center outsourcing
Call center companies like Customer Service Philippines are registered with ISO 27001, a specification for information security management system (ISMS) which is concerned with all legal, physical, and technical controls involved in an organization’s information risk management processes.
Customer Service Philippines also complies with Trustwave to make sure that the credit card and identity information of our clients are safe. It has also performed the required procedures to validate compliance with the PCI DSS. The company also complies with HIPAA and GDPR.
Data breaching is a major concern today. However, it should not limit you from outsourcing call center services. Philippines is a safe place, and trusted companies have been compliant with the law.
Do you plan to outsource call center services without the risk of having your data breached? Call us now.
