Latest Articles
Lose the Techno Babble This Holiday Season
Do you remember, back in the day, when a lot of electronics and tech gadgets came with instruction manuals that were written in a foreign…
Reserving a Place at the Table: How Your Call Center Tracks Place Settings
If you’ve ever been assigned to setting the table for dinner, we’re pretty sure you’ve been asked by the Missus to set a place for a visiting aunt, cousin,…
Make It Easy On Your Customers: Avoid The Geek-Speak
Have you ever had a Chemistry teacher from hell?You know, the kind who rattles on and on with all those formulas and periodic table elements without giving…
Avoid Tech Mumbo-Jumbo
Have you ever been lost in a foreign country? As if the experience isn’t nerve-wracking enough, it can be twice as scary if the land…
Are You Ready For a Life-Long Commitment (To Your Customers?)
It’s no secret that taking the plunge or getting married is a huge step. This is why many couples are asked whether or not they’re…
Are You A Fair-Weather Firm?
A true friend, they say, is someone who stands by you no matter what. That person will be there through it all—come hell or high…
Why Social Media Helps Customer Support
Social media has definitely taken the world by storm. What was once a simple “hang out” where people could interact with each other from anywhere…
Speedy Claims
As you cruise down the road in your brand new SUV, your day (and your life), suddenly take a sour twist—thanks to some speeding driver…
Sincere Support
No one likes a two-faced character. You know, the type of person who says one thing, but does the opposite. This is the kind of…
Outsmart the Rest—Support Your Clients
Whether we admit it or not, we live in a world that’s always trying to outdo each other. Companies, for example, are constantly trying to…
Options Included: How Options Can Boost Customer Support
Buying a new car often involves ticking a list of optional extras. Not only does this give an often budget friendly-yet-bare-bones vehicle a bit more…
Keep Your Promises (And Don’t Make Lofty Ones You Can’t Keep)
“Promises are made to be broken”, they say. Whoever coined this term most likely didn’t have Customer Support in mind. Handling a customer support call…
