In any business type or industry, good customer service is that one factor that effectively brings success within arm’s reach of the business. Many business owners have proven that delivering good customer service is an excellent starting point for any entrepreneur, as it makes all the other business goals of higher sales, profits, and a more positive brand reputation, among a few, much easier and faster to achieve.
Many of the world’s most successful entrepreneurs and business leaders testify that delivering good customer service is what contributed to their business’ remarkable success. If you are a business owner in need of highly effective ideas on how you can grow your business, or you just need a dose of inspiration, read on for five tips from successful business owners on how you can deliver good customer service.
- Treat your customers as your best friends. – Derek Sivers. The founder and former president of CD Baby, which became the largest seller of independent music online, said they treated their customers like their closest friends. This American entrepreneur proudly shared that every time a customer called their company, there was always a friendly person who would answer the call in less than 2 rings! They did not route it to a different department or voice mail. Sivers understood that letting their customers on the other end of the line wait for a long time is a sign of poor customer service, and transferring their call to an automated system is worse. You can easily follow his stellar example by outsourcing a live answering service provider from the Philippines. Your customers are guaranteed to be accommodated by a friendly professional every time they call, and their calls will be answered anytime, any day, including holidays! Delivering good customer service with the help of call centers and BPOs from the Philippines is easy, economical and effective.
- Customer service is what your whole company should be about, not an isolated division of it. – Tony Hsieh. This American internet entrepreneur, venture capitalist, and Zappos’ CEO believe that delivering good customer service is not the job of just a few employees in your company, but of the whole, entire enterprise, from the rank and file to the C-level executives. If every employee you have has this kind of customer service mindset, you can be confident of accomplishing your business’ goals sooner than you thought possible. You can develop a customer service company culture by instilling in every new hire this value and soliciting customer service improvement ideas from all employees.
- Value what your complaining customers say. – Bill Gates. The co-founder of Microsoft and the world’s richest man believes that you learn the most from your most dissatisfied customers. It may not be comfortable to listen to their negative feedback, but you have to realize the value of their complaints. They are wellsprings of ideas on how you can improve your product, your processes, your company! Welcome your customers’ negative feedback, and make sure you act on them so no future customer will make the same complaint.
- Make sure your customers are having a great time with your company like they would do at a party. – Jeff Bezos. This American investor and entrepreneur who founded Amazon compare their customers to party guests and Amazon is the party host. Every employee at Amazon understands that it is their job to make sure their customers are enjoying their time with Amazon, and it appears their strategy is working as the company has been consistently ranked number one for best customer service. Do all that you can to ensure your customers will come back.
- Don’t settle for customer satisfaction. Aim to delight them. – Warren Buffet. This American investor and business magnate know all your competitors are trying to satisfy their customers. Distinguish your brand and win their customers over by leveling up your service and delighting them instead.
Follow these five good customer service tips from these successful entrepreneurs and see your customers coming back to your business, with plenty more in tow.
Looking for your company’s partner in delivering good customer service from the Philippines? Contact us now!
