The good news is that you can give each of your customers that “special treatment” they all long for—even if you deal with hundreds of them each and every day. How?
This can be done via your outsourced 24/7 customer support call center. You can start by having a well-trained and friendly team of telephone agents standing by to answer clients. Whether they contact your shop through the telephone, email, Live chat, or your social network (Twitter or Facebook) page, make sure you’ve got an outsourced call center service rep ready to assist each one of them.
While you’re at it, it wouldn’t be a bad idea to get their name, and address them by it. Moreover, see them through and attend to their every need—until the transaction has been completed or the issue resolved. If this means getting back to them at a later time, then so be it.
The point is to be with that customer through it all even if there are a hundred more out there. Attending to each one can be the best way to show your support.
So come on—make them feel they’re your one and only (customer).