“Why should I call up tech support when all I want to know is how come my toaster oven won’t give me toast?”
Does this question sound all too familiar? It may be the kind of question uttered by a lot of folks who can’t seem to see the relevance of the tech support call center service for their non-tech gadgets—such as the good ol’ toaster, which seems to have been with us since time immemorial.
But if you really think about, doesn’t that toaster—and a lot of the stuff we use around the house—have some sort of mechanism inside the plastic or steel (or whatever material used) shell? And this is what customer support call center services are all about—giving support to customers, err, needs.
One doesn’t need to be studying how to fly a rocket ship or drafting the schematics for the next fuel cell boat-cum-SUV to qualify as a valid caller, texter, or wall poster to their favorite customer tech support contact center. In fact, the whole point of the service is to make life—everyday life—much easier.
Remember that a lot of products we buy and the service we avail of are meant to make life simpler, less stressful, and ultimately, more enjoyable. But unfortunately, most of these products can encounter a glitch or two—like a garage door opener that won’t sync with the remote on your car. Or, cable television—which is supposed to take TV viewing to a new high with a wide array of not-too-common stuff over the free TV listings—is always on the blink.
Your trusty and friendly tech support contact center is meant to help you troubleshoot, detect, and ultimately fix any glitches. By the same token, customer support (particularly the call center service) is there to facilitate any product exchanges or service complaints you may have. In the end, it is supposed to help make those gadgets and toaster function the way they should—no matter how low-tech they may seem.
Still wondering why you should call up tech support about your lowly toaster? They may just have the answer for that, too.
