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June 11, 2013
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Why Prep Your Tech Support Team for Summer?

Ah, summer! It’s the time of the year when school’s out. The time of the year when the sun shines, the beach beckons, and vacation time is written all over people’s faces—and their calendars. It’s the time to sit back, relax, and enjoy with family and friends.

Did you know, however, that your tech support call centercan’t rest on the beach just yet. In fact, summer can become quite a busy time for your business—especially the gadget and electronics vendors out there. Why?

Remember the kids who are out of school for the next few months? Well, we’re pretty sure that quite a lot of them would be busy playing the latest games on their mobile gaming devices and their gaming consoles. And despite many of the young ones knowing more than a thing or two about the geek stuff, there would still be a fair share of them calling, Tweeting, or chatting with your customer support contact center agents to ask about certain things about the uber-cool devices. There may be a few who’d check why their brand new PlayStation won’t boot up properly. Or, some kid may even call to ask if your team might know a few “hacks” to the latest Candy Crush game that’s all the rage nowadays.

Then there are the flock of vacationers who will be heading for the beach and other paces out of town. Expect more than a few calls asking how to update their GPS devices, not to mention why they can’t seem to get any mobile data signal on the beach. (Why anyone would surf the net instead of the waves is rather puzzling, but that’s another blog altogether).

The point is, your gadget tech support contact center must be ready for instances and questions such as these. Yes folks, summer is here! Time to sit back, relax, and prepare your tech support team to help the netizens, gamers, and this tech-crazy world relax and while their worries away.

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