Trained As People, Not Robots
March 26, 2012
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Web Tools That Support Customer Support

Today’s researcher never had it so good. Gone are the days when you had to dig through voluminous books, newspapers, and other literature just to find what you’re looking for. Heck, even getting information about someone is as easy as a Google or Facebook search away.

This is where your company’s website comes in. It’s a well-known fact that when people want to know something about a product or service, for instance, they search for, and sift through the company’s website. And did you know that that website can actually support your customer support team?

The site’s info page can, for instance, contain all pertinent information about the various products and services on offer. This can be backed up with photos and videos about the goods and their various features. You might want to throw in some infographics while you’re at it. Not only are they catchy, they’re likewise very informative, albeit in an easy-on-the-eye, entertaining kind of way.

If these aren’t enough, why not employ the latest web tools such as a Wiki and some Blog posts. The former gives even more in-depth data on all they need to know, while the latter puts a real world perspective on things—including user’s experiences. Moreover, these can be updated “on the fly”, so keeping things up-to-date won’t be a problem.

With these in place, your customer service team just like it is done at Customer Support Philippines can take more calls, and hopefully close more deals.

Indeed, life has never been this good.

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