Is It True That a Refund Can Be A Tech Support Move?
November 5, 2013
Too Legit to Quit: You’ve Got Tech Support Service
December 23, 2013
Show all

Want to Stand Out? Equip Your Tech Support Service With…

human-touch-customer-serviceWant help with configuring the new iOS 7? We wouldn’t be surprised if you answered “yes” to this question, as more than a few Apple loyalists were up in arms the moment they started using the operating system’s latest version. Some were thrown off by what they described as an “Android-like” interface (among other adjectives), and having issues that could prompt a flood of calls to the nearest tech support portal—like Siri (?), for instance.

If there were such folks who did seek help, they wouldn’t have any trouble finding a vendor or two who would’ve been more than willing to end a hand and their tech support “expertise”. Yet that’s just it. You see, with so many “experts” claiming that they know how to fix your iPhone or oven toaster, how will one know if they’re going to the right place?

Fortunately, you, Mr. Technopreneur, can offer some insight into this blur by offering your very own customer support call center service. If you’re thinking that you might be branded as one of the “wannabes” out there, you might want to consider equipping your service with a few things.

One is a patient ear. Remind your team that their callers, emailers, and the like would most likely be folks who aren’t as tech-savvy as they are (or worse, lost and confused). They should patiently hear them out to know exactly what’s wrong with them and their tech toy.

Of equal importance is the ability to express themselves in a clear manner without using high-flying tech babble. Again, these are “ordinary” folks who just want to use a computer or a smartphone. The last thing they need is more confusion, simply because the helpdesk dude told them to “reboot the system”, instead of simply saying “restart your phone”.

So yes, you can go head-to-head with the best of them and help the world fix its iPhone confusion. Just make sure your tech support team is well-equipped with simplicity and a good ear. In the end, these might just be your ticket to winning more clients.

101 Comments

  1. JackieseemN says:

    Vip Download new, Promo Exclusive, Dance Music, Trance,
    House, Techno DNB, Tracks.
    https://0daymusic.org

  2. JohnnieTaw says:

    Downloads WEB Scene Music FLAC/mp3 1990-2017 Private FTP
    https://0daymusic.org

  3. Hi there, always i used to check web site posts here in the early
    hours in the dawn, as i enjoy to gain knowledge of more and more.

  4. Hi my friend! I wish to say that this article is amazing, great written and include approximately all significant infos.
    I’d like to see extra posts like this .

  5. Genia says:

    Thanks very nice blog!

  6. Beatrice says:

    Greetings from Carolina! I’m bored to death at work so I decided to check out your website on my
    iphone during lunch break. I really like the information you present here and can’t
    wait to take a look when I get home. I’m surprised
    at how quick your blog loaded on my phone .. I’m not even using WIFI, just 3G
    .. Anyhow, wonderful site!

  7. Right here is the right webpage for anybody who wishes to understand this topic.
    You understand a whole lot its almost tough to argue with you (not that I actually would want to…HaHa).
    You definitely put a fresh spin on a subject
    that has been discussed for years. Excellent stuff, just excellent!

  8. Amazing! Its genuinely awesome piece of writing, I have got much clear idea on the topic of
    from this piece of writing.

  9. What i do not realize is in fact how you are not actually much more well-preferred than you
    might be now. You are so intelligent. You understand therefore significantly
    relating to this topic, produced me in my opinion believe it
    from a lot of numerous angles. Its like women and men are not
    fascinated until it’s one thing to accomplish with Lady gaga!

    Your individual stuffs excellent. Always deal with it up!

  10. Hi, all the time i used to check weblog posts here early in the break of day,
    as i like to find out more and more.

  11. Jaimie says:

    For hottest information you have to pay a visit internet and
    on internet I found this web site as a finest web page for newest updates.

  12. Informative article, exactly what I wanted to find.

  13. Thaddeus says:

    This blog was… how do I say it? Relevant!! Finally I’ve found something which helped me.

    Kudos!

  14. gproxy.info says:

    We stumbled over here coming from a different page and thought I
    may as well check things out. I like what I see so now i’m following you.
    Look forward to looking into your web page for a second time.

  15. Good way of explaining, and pleasant article to get facts on the topic of my presentation focus, which i am going to
    present in university.

  16. car exhaust says:

    Quality posts is the important to interest the users to visit the web page, that’s what this
    web site is providing.

  17. Adriene says:

    Its like you read my mind! You seem to understand so much approximately this,
    like you wrote the ebook in it or something. I
    think that you simply could do with some % to power
    the message home a bit, but other than that, that is magnificent blog.
    An excellent read. I will certainly be back.

  18. Thank you, I’ve recently been looking for information approximately
    this topic for a while and yours is the best I’ve came upon so far.
    However, what in regards to the conclusion? Are you certain in regards to
    the source?

  19. globo.com says:

    What’s up, after reading this amazing piece of writing i am also glad to share my experience here with mates.

  20. Geraldo says:

    Great site you have here.. It’s difficult to find excellent
    writing like yours these days. I seriously appreciate people like you!
    Take care!!

  21. Dolores says:

    Hello there, just became aware of your blog through Google, and found that it is truly
    informative. I’m going to watch out for brussels. I’ll be
    grateful if you continue this in future. A lot of people will be benefited from your
    writing. Cheers!

  22. Walker says:

    Appreciate the recommendation. Let me try it out.

  23. I just like the helpful info you provide to your
    articles. I’ll bookmark your blog and test once more right
    here frequently. I am fairly sure I will be told many new stuff proper right here!
    Best of luck for the next!

  24. Josh says:

    This page truly has all of the information and facts I
    needed concerning this subject and didn’t know who to ask.

  25. fantastic issues altogether, you just received a new reader.
    What would you recommend in regards to your publish that you made some days in the past?
    Any sure?

  26. I do not know if it’s just me or if everybody else encountering problems with your website.
    It appears as though some of the written text in your posts are running off the screen. Can someone else please comment and let
    me know if this is happening to them too? This might be a problem with my internet browser because I’ve had this happen previously.

    Appreciate it

  27. Terese says:

    Heya i’m for the first time here. I came across this board and
    I find It really useful & it helped me out a lot. I hope to
    give something back and aid others like you aided me.

  28. Its such as you read my mind! You appear to understand
    so much about this, such as you wrote the e-book in it or something.
    I think that you just can do with some % to drive
    the message house a little bit, however other than that, that is
    wonderful blog. A fantastic read. I will definitely be back.

  29. Right now it looks like Drupal is the best blogging platform available right now.

    (from what I’ve read) Is that what you’re
    using on your blog?

  30. Riley says:

    Link exchange is nothing else but it is simply placing the other person’s weblog link on your page at suitable place and other person will also do similar for
    you.

  31. car remotes says:

    This is very interesting, You’re a very skilled blogger. I have joined your rss feed and
    look forward to seeking more of your magnificent post.

    Also, I’ve shared your website in my social networks!

  32. I feel this is among the such a lot vital info for
    me. And i’m satisfied reading your article. But wanna observation on few general issues, The
    web site style is wonderful, the articles is actually excellent :
    D. Excellent activity, cheers

  33. What’s up mates, its impressive piece of writing regarding educationand entirely
    explained, keep it up all the time.

  34. It’s an awesome article in favor of all the internet users; they will take benefit from it I am sure.

  35. Hey! This post could not be written any better!
    Reading through this post reminds me of my previous room mate!
    He always kept chatting about this. I will forward this article to him.
    Pretty sure he will have a good read. Many thanks for sharing!

  36. apple chief says:

    Hi to all, the contents present at this website are really remarkable for people knowledge, well,
    keep up the nice work fellows.

  37. Excellent site. A lot of helpful info here. I am sending it to
    several buddies ans also sharing in delicious. And certainly, thank you in your sweat!

  38. Rayford says:

    Hello my loved one! I want to say that this post is amazing,
    great written and include approximately all important infos.
    I’d like to peer more posts like this .

  39. Precious says:

    I know this site provides quality depending posts and additional
    information, is there any other web site which presents these
    kinds of information in quality?

  40. When I originally commented I clicked the “Notify me when new comments are added” checkbox and now
    each time a comment is added I get several emails with the same comment.
    Is there any way you can remove me from that service? Many thanks!

  41. Excellent post. I absolutely love this website.
    Stick with it!

  42. Hey very cool site!! Guy .. Excellent .. Wonderful ..
    I will bookmark your site and take the feeds also?
    I am glad to seek out so many helpful info here in the
    post, we want develop more strategies on this regard, thanks for sharing.
    . . . . .

  43. Bill says:

    Good day! I know this is somewhat off topic but I was wondering which blog platform are you using for this site?
    I’m getting fed up of WordPress because I’ve had issues with hackers and
    I’m looking at alternatives for another platform. I would be awesome if you
    could point me in the direction of a good platform.

  44. Augusta says:

    You actually make it seem so easy with your presentation but I find this topic to be really something that I think I would never
    understand. It seems too complex and very broad for me. I’m looking forward for
    your next post, I will try to get the hang of it!

  45. Hello! I could have sworn I’ve visited this site before but after going through many of the articles I
    realized it’s new to me. Nonetheless, I’m certainly happy I found it and I’ll be book-marking it and checking back
    frequently!

  46. Thank you a bunch for sharing this with all folks
    you really know what you are speaking approximately!
    Bookmarked. Kindly also consult with my website =). We
    will have a hyperlink change contract among us

  47. Josef says:

    Hi there, I enjoy reading all of your article post. I like to write a little comment to support
    you.

  48. Blanche says:

    I am genuinely grateful to the holder of this
    web page who has shared this enormous article at at this place.

  49. Rosario says:

    I got this site from my friend who told me about this
    web site and at the moment this time I am visiting this site and reading very informative posts at this
    time.

  50. Latosha says:

    Fantastic website. Plenty of useful info here. I
    am sending it to some friends ans additionally sharing in delicious.
    And obviously, thank you for your effort!

  51. Stephen says:

    you are in point of fact a just right webmaster. The website loading pace
    is amazing. It kind of feels that you are doing any distinctive trick.

    Also, The contents are masterpiece. you have performed a fantastic job in this subject!

  52. Traci says:

    Hello, Neat post. There’s an issue along with your
    website in web explorer, would check this? IE still is the market chief and a big component of
    other people will pass over your wonderful writing due to this problem.

  53. Travis says:

    At this time it appears like Expression Engine is the preferred blogging platform
    available right now. (from what I’ve read) Is that what you are using on your blog?

  54. Wow, that’s what I was seeking for, what a material! present here at this webpage, thanks admin of this website.

  55. Rene says:

    Hi, yup this post is really good and I have learned lot of things from
    it regarding blogging. thanks.

  56. Thank you for the auspicious writeup. It in reality was once a
    entertainment account it. Look advanced to far introduced agreeable from you!
    By the way, how can we keep in touch?

  57. Hi there to all, the contents existing at this website are really
    awesome for people knowledge, well, keep up the good work fellows.

  58. I do not know if it’s just me or if perhaps everyone
    else encountering issues with your website. It appears as
    if some of the text on your content are running off the screen. Can someone else please provide feedback and let me know if this is happening
    to them as well? This might be a issue with my web browser because I’ve had this happen previously.

    Thank you

  59. Hi to all, how is everything, I think every one is getting more from this web site,
    and your views are fastidious in favor of new viewers.

  60. It’s really a great and useful piece of information. I’m glad that you simply shared this useful
    information with us. Please stay us up to date like
    this. Thanks for sharing.

  61. exo-t.ru says:

    At this time I am going to do my breakfast, afterward having my breakfast
    coming over again to read more news.

  62. I’d like to find out more? I’d care to find out some
    additional information.

  63. Lawerence says:

    I don’t even understand how I ended up here, however I
    assumed this publish used to be good. I don’t understand who you might be however
    certainly you are going to a well-known blogger in the event you aren’t already.
    Cheers!

  64. At this time I am going away to do my breakfast, once having my
    breakfast coming again to read further news.

  65. Frederick says:

    This is a topic that’s near to my heart… Best wishes!
    Exactly where are your contact details though?

  66. Good answers in return of this matter with firm arguments and explaining all about that.

  67. It’s awesome in favor of me to have a site, which is
    beneficial designed for my know-how. thanks admin

  68. Thank you for another great post. Where else could anyone get that type of information in such a perfect method of writing?
    I have a presentation subsequent week, and I am on the look for such info.

  69. Lesley says:

    Asking questions are truly fastidious thing if you are not understanding anything
    totally, but this paragraph presents fastidious understanding yet.

  70. Thank you for another informative site. The place else may just I get
    that kind of information written in such an ideal manner?
    I’ve a mission that I’m simply now running on, and I’ve been at the glance
    out for such info.

  71. Excellent beat ! I would like to apprentice even as you amend your website,
    how could i subscribe for a weblog web site? The account aided me a acceptable deal.

    I were tiny bit acquainted of this your broadcast offered bright transparent concept

  72. Very good post. I’m experiencing a few of these issues as
    well..

  73. I’m not that much of a internet reader to be honest but your blogs really nice,
    keep it up! I’ll go ahead and bookmark your site to come back later.

    All the best

  74. Fantastic beat ! I would like to apprentice while you amend your website, how can i subscribe for a blog site?
    The account helped me a acceptable deal. I had been tiny bit acquainted of this your broadcast provided bright clear concept

  75. Link exchange is nothing else but it is simply placing the other person’s website link on your page at
    suitable place and other person will also do same in support of you.

  76. Heya i am for the first time here. I came across this board and I to find
    It truly useful & it helped me out much. I’m hoping to give something back
    and aid others like you helped me.

  77. route travel says:

    Thanks for the auspicious writeup. It in truth used to be a enjoyment account it.
    Glance advanced to far introduced agreeable from you! However, how could we keep up a correspondence?

  78. I’m not sure why but this web site is loading extremely slow for me.
    Is anyone else having this issue or is it a problem
    on my end? I’ll check back later on and see if the problem
    still exists.

  79. Good site you’ve got here.. It’s hard to find high quality writing like yours
    these days. I truly appreciate individuals like you!
    Take care!!

  80. This is the perfect blog for anybody who wants to find out
    about this topic. You understand so much its almost hard to argue with you
    (not that I personally will need to…HaHa). You certainly put a brand new spin on a subject that’s been written about
    for decades. Excellent stuff, just excellent!

  81. Mariano says:

    An outstanding share! I have just forwarded this onto a co-worker who had been doing a little homework on this.

    And he actually ordered me breakfast simply because I found it for him…

    lol. So let me reword this…. Thank YOU
    for the meal!! But yeah, thanx for spending some time to discuss this topic here on your internet site.

  82. Amazing! This blog looks exactly like my old one! It’s on a completely different topic but it has pretty much the same layout and
    design. Superb choice of colors!

  83. My coder is trying to persuade me to move to .net from PHP.
    I have always disliked the idea because of the expenses.
    But he’s tryiong none the less. I’ve been using Movable-type
    on a variety of websites for about a year and am worried about
    switching to another platform. I have heard good things about blogengine.net.

    Is there a way I can import all my wordpress content into it?
    Any help would be really appreciated!

  84. I’d like to find out more? I’d want to find out some additional information.

  85. Hello would you mind letting me know which web host you’re
    working with? I’ve loaded your blog in 3 completely different web browsers and I must say this blog loads
    a lot faster then most. Can you recommend a good hosting provider at a fair price?
    Thanks a lot, I appreciate it!

  86. Kandice says:

    Hey just wanted to give you a brief heads up and let you know a
    few of the images aren’t loading correctly. I’m not sure why but I think its a
    linking issue. I’ve tried it in two different internet browsers and both show the same results.

  87. Hi! I know this is kind of off-topic however
    I needed to ask. Does running a well-established blog like yours take a massive amount work?
    I am brand new to writing a blog however I do write in my diary daily.
    I’d like to start a blog so I will be able to
    share my personal experience and feelings online.
    Please let me know if you have any kind of suggestions
    or tips for brand new aspiring bloggers.

    Thankyou!

  88. I really like your blog.. very nice colors & theme. Did you design this website yourself or did you hire someone to do it for you?
    Plz reply as I’m looking to design my own blog and would like to know where u got this from.

    many thanks

  89. I believe everything said made a lot of sense. But, think on this, what if you added a little information? I mean, I don’t want to tell you
    how to run your website, but what if you added a title to maybe
    get a person’s attention? I mean Want to Stand Out? Equip Your Tech
    Support Service With… is a little vanilla. You should glance
    at Yahoo’s home page and watch how they write article titles to grab
    viewers to open the links. You might add a related video or a pic or two to grab readers interested about what you’ve got to say.
    Just my opinion, it could bring your posts a little bit more interesting.

  90. Hello to every , since I am actually keen of reading this
    webpage’s post to be updated daily. It contains fastidious material.

  91. Thanks in support of sharing such a pleasant opinion, article is good, thats why i have read it completely

  92. Hi there, I discovered your website by way of Google at the same time as searching for a related topic, your web site
    got here up, it appears to be like good. I’ve bookmarked it in my google bookmarks.

    Hi there, simply became alert to your blog thru Google, and found that
    it’s truly informative. I am going to watch out for brussels.

    I will appreciate if you proceed this in future.

    Lots of folks can be benefited out of your writing. Cheers!

  93. obd ii code says:

    Hello, I enjoy reading all of your post. I like to write a little comment to support you.

  94. Unquestionably believe that that you stated. Your favorite justification seemed to
    be on the internet the easiest thing to consider
    of. I say to you, I definitely get irked even as folks consider concerns that they plainly don’t
    recognise about. You controlled to hit the nail upon the highest and outlined out the whole thing without having side-effects , people
    can take a signal. Will likely be again to get more. Thanks

  95. You ought to take part in a contest for one of the finest blogs on the
    internet. I most certainly will recommend this site!

  96. Geneva says:

    Hello! Would you mind if I share your blog with my zynga group?
    There’s a lot of people that I think would really appreciate your content.
    Please let me know. Cheers

  97. You ought to be a part of a contest for one of the
    finest blogs on the internet. I will highly recommend this site!

  98. That is a very good tip particularly to those new to
    the blogosphere. Brief but very accurate info… Thank you for sharing this one.

    A must read post!

  99. May I simply say what a comfort to uncover somebody that genuinely understands what
    they’re talking about on the net. You definitely realize
    how to bring an issue to light and make it important.
    A lot more people need to read this and understand this side of your
    story. I was surprised you aren’t more popular given that you surely have the gift.

  100. Very energetic post, I loved that a lot. Will there be a
    part 2?

  101. We are a group of volunteers and starting a new scheme in our community.
    Your web site offered us with valuable info to work on.
    You’ve done a formidable job and our whole
    community will be grateful to you.

Leave a Reply

Your email address will not be published. Required fields are marked *