In popular job websites, we see many call center companies looking for agents even without previous call center experience. These first-time agents are usually fresh graduates or young adults who reached at least second year in college, though this qualification is not required by all call center companies. With their attractive salary and benefits packages, incentives and other perks, it is not a surprise that many fresh graduates and undergraduates choose to begin their career with call centers.
While there are call centers that immediately assign international accounts to their new hires, some call centers train their new agents first by assigning them a local account. The following types of call center local accounts are best suited to agents who have no prior call center experience.
Banking and Finance
Many first-time agents are assigned to handle local bank accounts, where they would assist customers with clarifications about their bank account details. They are responsible for resolving customers’ billing concerns, and providing answers to questions regarding their payment details. First-time outbound agents may also make calls to remind customers of their upcoming due date. This type of local account is perfect for first-timers because even if the work of a billing specialist involves sensitive, financial information, it is relatively simpler than other accounts because it deals with exact numbers and figures.
Healthcare
Handling accounts of local hospitals and healthcare providers is also perfect for first-time agents. These agents usually provide customer service by providing live answering services even after business hours and during holidays, answering questions the patient has about the different services of the healthcare provider and by routing calls to the appropriate doctors’ clinics or departments. Like the other accounts on this list, handing this type of local account is also made simple with the help of a script and proper training.
Travel
First-time agents are often assigned accounts of local airlines, hotels, and resorts, where they are primarily responsible for assisting customers with their booking requests and reservations. They are also tasked to provide customer support after regular business hours and during holidays. This type of local account is perfect for first-timers because it is relatively simple. First-time agents will not feel overwhelmed with too much pressure while handling this local account.
Telecom
First-time agents with educational background or knowledge in IT are perfect for handling local telecom accounts, where they are responsible for providing customer service and technical support around the clock. First-time agents can be easily equipped with the knowledge and skills to handle local cable and telephone companies’ accounts by training them about their different products and troubleshooting information.
These types of local accounts are best for first-timers because of the relative simplicity of the work responsibilities these job roles have. Assigning your first-time agents to handle any of these local accounts will serve as a good training ground for them to prepare them for more complex job roles later on in their call center career.
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