Tricks of the Trade (For Better Customer Service)

Author: Customer Support Editor

Updated on March 29, 2012 | 5:48 am

Tricks of the Trade (For Better Customer Service)We’ve all heard of “stellar customer support”. By the same token, there are people who are of the opinion that some companies give “poor customer care”. But what exactly do these terms mean?

While there may not be a quick, single answer, here are some tips to help your business, no matter how small, extend customer service that people can describe as being one of, if not, the best.

One way is to make good use of what you have—the telephone. It’s been said before, but we’ll say it again: Never let callers wait for extended periods. An ideal time would be no more than 30 seconds; the shorter, the better. Making them wait can lead to dropped calls that translate to lost opportunities.

Telephone agents must likewise remember that each caller is different. They should, therefore, learn to deal with different personalities. Be sensitive and listen attentively to each caller. This way, agents can meet their needs more effectively.

Speaking of needs, don’t limit your business to an “all talk, no action” entity. If customers have complaints, deal with them in a timely manner. Are you receiving negative feedback? Do all you can to fix the problem.

While these tips may sound redundant and even basic, they do work. Remember that customers are the lifeblood of your business. The last thing you need is to hear them say that your customer service “sucks”. And for a mad client, that’s an understatement.

Related Articles

Customer Support Philippines: BPO Solutions and Services For SMEs

In today’s competitive business landscape, small and medium-sized enterprises (SMEs) often face the challenge of delivering high-quality customer support while managing their budgets effectively. This…

banner for 4 Ways To Make Your Multi-Lingual Customer Service And Technical Support Worth it

4 Ways To Make Your Multilingual Customer Service And Technical Support Worth it

Having trouble with your Multilingual Customer Service and Technical Support? Maybe you are doing it wrong! Customer service is second to none and is at…

Improve Your Customer Self-Service Options By Updating Your Knowledge Base With The Help Of A Virtual Assistant

According to Virtalent’s research report, virtual assistant and other online works will be worth $5 billion by next year. The demand will continue to grow…

CONTACT US TODAY!

Call Us Toll-Free at 1-214-269-8808 | Contact Us and outsource to the Philippines Today

Any Business, Any Size, in Any Time

    OUR LOCATION

    33rd Floor, Summit One Tower, 530 Shaw Blvd, Mandaluyong City, Philippines, 1552

    Phone: +1-214-269-8808

    Email: info@customersupportphilippines.com

    Contact Us