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The Multilingual Customer Service Challenge: We Accept!

multi-lingual customer support services in the philippinesThe Philippine contact center industry is known to have the gold mine of pure talents and exceptional workforce. Among the premium skills most Filipinos possess is their English language proficiency, written and particularly verbal. The country is now the reigning top outsourcing destination in the whole world – and we can credit this feat to the entire talented contact center people and to the companies that consistently bring in international businesses – from Fortune 50 to start-up – to the Philippines.

Aside from the exceptional knowledge with the English language, the Philippine call center industry is also recognized as a competent multi-lingual customer support hub worldwide. Aside from honing our English communication skills over the years, the country’s contact center industry has embraced diversity to get used to new challenges, and certainly, to attract more foreign investors.

There is still a lot of room for improvement even if the Philippines has been acclaimed as the top outsourcing hub in the whole world. Diversity is needed to further improve and expand the industry’s services since the world is somehow gapped by various languages. But that is not a problem anymore because for the past few years, the Philippine contact center has been making efforts to learn other languages to accommodate new markets and consumers. In the business industry, it is a given fact that among the key benefits of collaborating with a contact center in the Philippines for customer care is having somebody else take on different tasks for your business operations. That advantage is expanded when you are recruiting and managing a customer care team to give support across all continents in several languages for various cultures.

If your business organization wants to provide great care for customers in international languages such as English, French, or Spanish, partnering with a contact center in the Philippines with an established track record in providing outsourcing solutions and other services, and keeping hold of a culturally and linguistically diverse staff is absolutely logical in several significant levels.

From a client’s point of view, finding linguistically diverse workforce can be very challenging, or rather hard to accomplish. Companies located in small cities, and with not-so-much budget, can have a hard time looking for onshore talents. But of course, there are perfect alternatives to resolve this issue. Outsourcing to the Philippines can be, or relatively the perfect solution to this.

Currently, call center agencies and other outsourcing service providers’ offers multi-lingual customer support service. When the industry embraced diversity several years ago, it was expected that this area will eventually improve as the demand will rise in the forthcoming years. The predictions were right, and most of these call center agencies has already adapted their services to have room for multi-language customer care. With further trainings, seminars, and preparation, it is safe to say that the Philippines’ contact center industry boasts off several agencies that are genuinely proficient in the multilingual category.

This challenge was once again accomplished by the country, and the outsourcing world is expecting more call center companies to offer multilingual customer service from the Philippines in the near future. With this achievement, it goes to show how talented Filipinos are. And the characteristic of being versatile and proficient at any given task, situation, or language is very transparent in every Filipino call center employees in the industry.

What language customer support have you outsourced to the Philippines? Share your experiences today.

254 Comments

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