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The Multilingual Customer Service Challenge: We Accept!

multi-lingual customer support services in the philippinesThe Philippine contact center industry is known to have the gold mine of pure talents and exceptional workforce. Among the premium skills most Filipinos possess is their English language proficiency, written and particularly verbal. The country is now the reigning top outsourcing destination in the whole world – and we can credit this feat to the entire talented contact center people and to the companies that consistently bring in international businesses – from Fortune 50 to start-up – to the Philippines.

Aside from the exceptional knowledge with the English language, the Philippine call center industry is also recognized as a competent multi-lingual customer support hub worldwide. Aside from honing our English communication skills over the years, the country’s contact center industry has embraced diversity to get used to new challenges, and certainly, to attract more foreign investors.

There is still a lot of room for improvement even if the Philippines has been acclaimed as the top outsourcing hub in the whole world. Diversity is needed to further improve and expand the industry’s services since the world is somehow gapped by various languages. But that is not a problem anymore because for the past few years, the Philippine contact center has been making efforts to learn other languages to accommodate new markets and consumers. In the business industry, it is a given fact that among the key benefits of collaborating with a contact center in the Philippines for customer care is having somebody else take on different tasks for your business operations. That advantage is expanded when you are recruiting and managing a customer care team to give support across all continents in several languages for various cultures.

If your business organization wants to provide great care for customers in international languages such as English, French, or Spanish, partnering with a contact center in the Philippines with an established track record in providing outsourcing solutions and other services, and keeping hold of a culturally and linguistically diverse staff is absolutely logical in several significant levels.

From a client’s point of view, finding linguistically diverse workforce can be very challenging, or rather hard to accomplish. Companies located in small cities, and with not-so-much budget, can have a hard time looking for onshore talents. But of course, there are perfect alternatives to resolve this issue. Outsourcing to the Philippines can be, or relatively the perfect solution to this.

Currently, call center agencies and other outsourcing service providers’ offers multi-lingual customer support service. When the industry embraced diversity several years ago, it was expected that this area will eventually improve as the demand will rise in the forthcoming years. The predictions were right, and most of these call center agencies has already adapted their services to have room for multi-language customer care. With further trainings, seminars, and preparation, it is safe to say that the Philippines’ contact center industry boasts off several agencies that are genuinely proficient in the multilingual category.

This challenge was once again accomplished by the country, and the outsourcing world is expecting more call center companies to offer multilingual customer service from the Philippines in the near future. With this achievement, it goes to show how talented Filipinos are. And the characteristic of being versatile and proficient at any given task, situation, or language is very transparent in every Filipino call center employees in the industry.

What language customer support have you outsourced to the Philippines? Share your experiences today.


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  6. with interest rates at lifetime lows what happens to housing prices when interest rates go up? I wonder if people will think it was such a good idea to buy in a few years? Funny we live in a county where we want household formation and affordability, but the people that make their living off of the industry become hysterical when housing prices are not increasing every second of every day.

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  10. dan, i’m glad you and your dad had such a great relationship and got to do cool things together and knew that you loved eachother. i thank God that he gave you so many good years with him, but i’m also praying for you and your fam in this time…much love.

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  17. okay, that is good to hear. I like both Williams sisters, but I have always like most people had a soft spot in my heart for Venus. I always wanted to see her do well and I’ve alyas rooted for her during the Williams Vs. Williams matches. I read today that Clijisters plans on retiring after the 2012 olyimpics and I honestly think Venus will aswell. I’ve heard her talk about it and I think thats the only reason she is stickign around. Do you think her Serena will go out together?

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  73. Thanks for the comment, marymoses!The problem is that our definition of “bath” is that you wash your private parts and your hair. So putting the hair up and washing the PTA doesn’t qualify.But it’s a nice thought. Reply

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  118. Hollande doit avant tout faire de la pédagogie, mettre en valeur e qui a déjà été fait au regard de la situation laissée par la droite.lLes français doivent comprendre le sens des efforts demandés, et comprendre que, contrairement à la droite le redressement se fait dans la justice. Le parti socialiste doit répondre à toutes les contres vérités, émises par la droite, qui économiquement n’a rien réussi et qui se permet de donner des leçons, il a un rôle politique majeur

  119. Física deixa a desejar, os gráficos são bonitos mas eu já removi do PC. Hoje o simulador que tá bombando é o iRacing. O sistema dele é fantástico com carros licenciados como a Williams do ano passado (FW31) e vários outros como V8 Australiano, Os stocks da Nascar e as pistas são scanneadas a laser reproduzindo todas as imperfeições. Vários pilotos usam como o Tony Kanaan que falou essa semana na twitcam.

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  133. Parte 3…un incubo!?Ciao ragazzi. Sono borbandato da risposte molto discordanti per poter passare alla famora Part 3 inglese. Ho chiesto in giro ma nessuno ha una idea chiara e informazioni convincenti. Potete aiutarmi? Premetto che sono abilitato in Italia e laureato a RC. Ciao Grazie

  134. Sajnos valószínűleg Nagyhalászban van a hiba, mert a kölkedi és a zalaistvándi kamerák működnek. Tehát nem a szerverünkkel van gond, hanem ott a helyszínen. Ma nem volt időnk kimenni Nagyhalászba, így vagy rendbe jön a rendszer a normál hajnal 4-es újraindulásakor vagy holnap kimegyünk valamikor kideríteni a hiba okát, s remélhetőleg orvosolni is tudjuk.Addig megértésüket kérjük!

  135. On ne prête qu’aux riches, mais il n’y a pas que les Chinois qui maltraite notre pauvre panovlangue (même s’ils ont commencé bien avant que Sarko ne fasse risette au Dalaï-Lama.)Il y a plein d’auteurs américains ou de journalistes du Financial Times qui veulent avoir l’air culturé et qui parsèment leur prose de phrases et expressions en français avec tout plein de fôtes.PS (rien à voir avec le sujet): mon tableau préféré de Malévitch, c’est « La Charge de la cavalerie rouge ».

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  148. I was no fan of Falwell’s either – indeed, that’s an understatement. I pray he finds more mercy in the next world than he showed women, gays, minorities and such. However, I never wished him any harm and refuse to gloat in his passing – that’s the sort of thing conservatives do. I wish his family and loved ones the best and offer my condolences.

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