Value Their Feedback
April 16, 2012
Manners Matter
April 30, 2012
Show all

The Business of Chatting

Wht ds LOL mean? R u a fan of IM? Wht abt txt?

If such language looks alien, then you’re probably not part of the millions of netizens who use Chat or Instant Messenger (IM). You may not even use your mobile phone to send text messages.

The popularity of Chat and IM has given rise to a whole new way of communicating—where we can “speak” with one another simply by tying a short message, and instantly getting a reply. Moreover, it has likewise spawned a new language—albeit one that many consider as “spelling gone berserk”.

With Live Chat services fast becoming a staple of many customer care call center facilities like handled by Customer Support Philippines, however, a lot of agents tend to use “chat language” when communicating with clients. While it’s understandable that it’s much easier to type in such a format, given the limited character space,  live agents much remember that it’s still business.

This means they should conduct themselves in a straightforward, yet light manner. This means sticking to the business or topic at hand, without being too stiff.

Moreover, live chat reps must keep in mind that many of their customers might not be familiar with the abbreviated chat language, particularly the “more mature set”.

It’s best, therefore to observe how a customer types their sentences. If they’re chat-savvy, engage their chat language. If not, then follow their lead. In short, keep them happy. This way, you’ll all have a reason to LOL. Oh, sorry, we mean “Laugh Out Loud”.


  1. Gabrielle says:

    Yea Nic for cycling the lions gate brg;&ei#8230dand glad you gave India, the girl with the sparkly shoes i believe a great birthday gift…!!!! as always you are my favorite 3 year old!

  2. Woah! I’m really enjoying the template/theme of this
    website. It’s simple, yet effective. A lot of times it’s challenging
    to get that “perfect balance” between superb usability
    and visual appeal. I must say you have done a very good job with this.

    In addition, the blog loads extremely fast for me on Opera.
    Excellent Blog!

  3. Excellent beat ! I wish to apprentice while you amend your
    site, how can i subscribe for a blog website?
    The account aided me a acceptable deal. I had been tiny bit acquainted of this your broadcast offered bright clear idea

  4. says:

    Asking questions are in fact good thing if you are not understanding anything entirely, however this article presents nice understanding yet.

  5. Thanks for every other informative website. Where else may
    I get that type of info written in such
    an ideal approach? I have a challenge that I’m just
    now operating on, and I’ve been at the look out for
    such info.

  6. Retha says:

    Very quickly this web page will be famous amid all blogging people, due to it’s good articles

  7. Jolene says:

    Hello! I’ve been reading your web site for a long time now and finally got the bravery
    to go ahead and give you a shout out from Dallas Tx!

    Just wanted to tell you keep up the good job!

  8. Porfirio says:

    Hi there every one, here every person is sharing such familiarity, so
    it’s pleasant to read this webpage, and I used to visit this web site all the time.

  9. Hey there, You’ve done an incredible job. I will certainly digg it and personally recommend to my friends.
    I’m sure they will be benefited from this site.

  10. Does your website have a contact page? I’m having trouble locating it but, I’d like to
    shoot you an email. I’ve got some suggestions for
    your blog you might be interested in hearing. Either way, great
    website and I look forward to seeing it expand
    over time.

  11. I am curious to find out what blog system you’re working with?
    I’m having some minor security issues with my latest blog
    and I would like to find something more safe. Do you have any recommendations?

  12. I’m not sure exactly why but this blog is loading very slow for me.
    Is anyone else having this issue or is it a problem on my end?
    I’ll check back later and see if the problem still exists.

  13. Wade says:

    I’m very happy to discover this site. I want to to thank you for your time for this wonderful read!!
    I definitely appreciated every bit of it and I have you saved to fav to look at new information in your site.

  14. Hi, I do believe this is a great website. I stumbledupon it ;
    ) I will return once again since i have bookmarked it.
    Money and freedom is the greatest way to change, may you be rich and continue to guide others.

  15. Philomena says:

    What a stuff of un-ambiguity and preserveness of precious know-how on the topic of unpredicted emotions.

  16. Ahaa, its nice conversation on the topic of this paragraph here at this webpage,
    I have read all that, so at this time me also commenting here.

  17. Kay says:

    Do you have a spam issue on this blog; I also am a blogger, and I was wondering your
    situation; many of us have created some nice methods and we are looking to
    trade techniques with other folks, please shoot me an email if interested.

  18. Hello there, You have done a fantastic job. I will definitely
    digg it and personally recommend to my friends.
    I am confident they’ll be benefited from this site.

  19. Having read this I thought it was very enlightening. I appreciate you spending some time and energy to put this informative article together.
    I once again find myself personally spending a lot of time both reading and posting comments.
    But so what, it was still worth it!

  20. I for all time emailed this web site post page to all my contacts,
    for the reason that if like to read it next my links will too.

  21. range cars says:

    Greetings! Very useful advice within this post! It is the little
    changes that produce the most significant changes.
    Many thanks for sharing!

  22. Today, while I was at work, my cousin stole my iphone and tested to
    see if it can survive a 40 foot drop, just so she can be a youtube sensation. My iPad is now broken and she has 83
    views. I know this is totally off topic but I had to share it with

  23. Justina says:

    Hi there, its pleasant article about media print, we all be familiar with media is a enormous source of

  24. I’m impressed, I must say. Rarely do I encounter a blog that’s equally educative and interesting,
    and let me tell you, you’ve hit the nail on the head. The issue is something not enough
    men and women are speaking intelligently about. Now i’m very happy I came across this
    in my search for something concerning this.

  25. I got this website from my buddy who shared with me on the topic of
    this site and at the moment this time I am browsing
    this website and reading very informative posts at this time.

  26. This is a topic that’s near to my heart… Thank you! Where are your
    contact details though?

  27. May I simply say what a comfort to find somebody that truly knows what they are talking about online.

    You definitely know how to bring a problem to light and make it important.

    More people ought to look at this and understand this side of your story.
    I was surprised you’re not more popular given that you certainly have the gift.

  28. It’s not my first time to visit this web page, i am visiting this web page dailly and get fastidious facts from here all the time.

  29. podcast uses says:

    I think this is one of the most significant info for me.
    And i am glad reading your article. But wanna remark on some general things,
    The website style is wonderful, the articles is really nice
    : D. Good job, cheers

  30. Hurrah, that’s what I was exploring for, what a data!
    present here at this blog, thanks admin of this web site.

  31. Carolyn says:

    Have you ever thought about including a little bit more than just your articles?
    I mean, what you say is fundamental and everything. But
    think about if you added some great images or video clips to give your posts more, “pop”!
    Your content is excellent but with pics and videos, this blog could undeniably be
    one of the greatest in its field. Excellent blog!

  32. Juliet says:

    Its such as you read my thoughts! You seem to understand so much about
    this, like you wrote the guide in it or something. I feel that you could do with a
    few % to drive the message home a little bit, but other
    than that, that is excellent blog. A great read. I will certainly be back.

  33. What’s Going down i’m new to this, I stumbled upon this I
    have discovered It absolutely useful and it has helped me out loads.

    I’m hoping to give a contribution & aid other customers like its helped me.
    Good job.

  34. Emelia says:

    I’m extremely impressed together with your writing skills as well
    as with the structure on your blog. Is this a paid subject or did you modify it your self?
    Anyway stay up the excellent quality writing, it’s uncommon to see
    a nice weblog like this one today..

  35. I am genuinely delighted to read this website posts which carries plenty
    of valuable information, thanks for providing these statistics.

  36. Dedra says:

    After I originally commented I appear to have clicked on the -Notify me when new
    comments are added- checkbox and now every time a comment is added I recieve 4 emails with the same comment.
    Perhaps there is a way you can remove me from
    that service? Thanks!

  37. Hello! Someone in my Myspace group shared this website with us so I came to look it over.
    I’m definitely loving the information. I’m bookmarking
    and will be tweeting this to my followers! Terrific blog and
    outstanding design.

  38. Carmine says:

    It’s nearly impossible to find knowledgeable people about this topic, however, you seem like you know what you’re talking about!


  39. I’m not that much of a internet reader to be honest but your blogs
    really nice, keep it up! I’ll go ahead and bookmark your
    site to come back down the road. Cheers

  40. Spot on with this write-up, I actually believe this
    site needs a great deal more attention. I’ll
    probably be back again to see more, thanks for the info!

  41. What’s Taking place i am new to this, I stumbled upon this I’ve discovered It positively helpful and it has aided
    me out loads. I hope to give a contribution & aid other customers like its helped me.
    Great job.

  42. Very nice article, totally what I was looking

  43. Good post. I learn something new and challenging on sites I stumbleupon on a daily basis.

    It’s always helpful to read articles from other writers and use a little something
    from other websites.

  44. former chief says:

    Hello! Someone in my Facebook group shared this site with us so I came to take a look.
    I’m definitely loving the information. I’m bookmarking and will be tweeting this to my
    followers! Great blog and wonderful design.

  45. Tera says:

    If you want to grow your familiarity only keep visiting this web site and be updated with
    the most recent information posted here.

  46. My coder is trying to persuade me to move to .net from PHP.
    I have always disliked the idea because of the costs.
    But he’s tryiong none the less. I’ve been using Movable-type on numerous websites for about a year and am anxious about switching to another platform.
    I have heard fantastic things about Is there a way I can transfer all my wordpress posts into it?
    Any help would be really appreciated!

  47. We are a bunch of volunteers and starting a brand new scheme in our
    community. Your site provided us with valuable info
    to work on. You have done a formidable process and our whole
    neighborhood shall be thankful to you.

  48. Howdy are using WordPress for your blog platform?
    I’m new to the blog world but I’m trying
    to get started and set up my own. Do you
    need any html coding expertise to make your own blog?

    Any help would be greatly appreciated!

  49. Hello! This is my 1st comment here so I just wanted to give a quick shout out and tell you I really enjoy reading your articles.
    Can you suggest any other blogs/websites/forums that go over the
    same topics? Thanks a ton!

  50. This is really interesting, You are an excessively skilled blogger.
    I’ve joined your rss feed and stay up for seeking more of your
    excellent post. Also, I have shared your website in my
    social networks

  51. Great info. Lucky me I came across your site by chance (stumbleupon).
    I have saved it for later!

  52. Hello! This post couldn’t be written any better!
    Reading through this post reminds me of my previous room mate!
    He always kept talking about this. I will forward this post to him.
    Pretty sure he will have a good read. Thank you for sharing!

  53. I am regular reader, how are you everybody? This article posted at this
    web page is in fact nice.

  54. I visited several web pages however the audio feature for audio songs present at this website is really

  55. I have been surfing online more than 3 hours today,
    yet I never found any interesting article like yours.
    It’s pretty worth enough for me. Personally, if all webmasters and bloggers made good content as you
    did, the net will be much more useful than ever before.

  56. Keep on writing, great job!

  57. fantastic publish, very informative. I’m wondering why the opposite specialists of this
    sector don’t realize this. You must continue your writing.
    I am sure, you’ve a great readers’ base already!

  58. Pretty section of content. I just stumbled upon your blog and in accession capital
    to assert that I acquire actually enjoyed account your blog posts.
    Any way I will be subscribing to your augment and even I achievement you access consistently fast.

  59. Hello! I’ve been following your site for a while now and finally got the courage to go ahead and give you a shout out from Dallas Tx!
    Just wanted to mention keep up the excellent work!

  60. Very soon this website will be famous among all
    blog viewers, due to it’s fastidious posts

  61. It’s an amazing article in support of all the internet visitors;
    they will take advantage from it I am sure.

  62. Hey I know this is off topic but I was wondering if you knew of any widgets I could
    add to my blog that automatically tweet my newest twitter updates.

    I’ve been looking for a plug-in like this for quite some time and
    was hoping maybe you would have some experience with something like this.

    Please let me know if you run into anything. I truly enjoy reading your blog and I look
    forward to your new updates.

  63. Keep this going please, great job!

  64. For latest news you have to pay a quick visit web and on the web I found this
    web site as a finest web site for newest updates.

  65. range cars says:

    We absolutely love your blog and find a lot of your post’s to be what precisely I’m
    looking for. can you offer guest writers to write content for yourself?
    I wouldn’t mind producing a post or elaborating on many of the subjects you write regarding
    here. Again, awesome website!

  66. Now I am going to do my breakfast, later than having
    my breakfast coming over again to read further news.

  67. Marianne says:

    I got this site from my pal who told me regarding this site and now this time I am visiting this website and reading very informative articles at this place.

  68. Britt says:

    Hi colleagues, its impressive piece of writing on the topic
    of tutoringand completely defined, keep it up all the time.

  69. I am really impressed along with your writing talents and also with the layout
    in your weblog. Is this a paid subject matter or did you modify it yourself?
    Either way stay up the nice high quality writing,
    it is uncommon to peer a nice weblog like this one today..

  70. I constantly spent my half an hour to read this website’s posts daily
    along with a mug of coffee.

  71. Hmm is anyone else having problems with the images on this blog loading?

    I’m trying to find out if its a problem on my end or if it’s the blog.
    Any feedback would be greatly appreciated.

  72. Yes! Finally someone writes about portable code.

  73. This is a topic which is close to my heart…
    Thank you! Exactly where are your contact details though?

  74. obd ii code says:

    This is really interesting, You’re a very skilled blogger.
    I’ve joined your rss feed and look forward to seeking more of your excellent post.
    Also, I’ve shared your web site in my social networks!

  75. This is really interesting, You are a very skilled blogger.
    I’ve joined your feed and look forward to seeking more of your great post.
    Also, I’ve shared your site in my social networks!

  76. I’m extremely inspired with your writing talents and also with the format on your weblog.

    Is that this a paid subject or did you modify it yourself?

    Anyway stay up the excellent high quality writing, it is rare
    to see a nice blog like this one today..

  77. My brother recommended I might like this website.
    He used to be entirely right. This put up truly made my day.
    You cann’t believe simply how a lot time I had
    spent for this info! Thank you!

  78. Greate post. Keep posting such kind of info on your site. Im really impressed by your site.

    Hi there, You have done a great job. I’ll definitely digg it and in my view suggest to
    my friends. I’m confident they’ll be benefited
    from this site.

  79. I am sure this article has touched all the internet visitors, its
    really really pleasant piece of writing on building up new web

  80. Thad says:

    I visited multiple web pages however the audio quality for audio songs
    existing at this web page is in fact superb.

  81. Thanks for the marvelous posting! I seriously enjoyed reading it, you can be a great author.
    I will be sure to bookmark your blog and definitely will come back very soon. I want to
    encourage that you continue your great work, have a nice afternoon!

  82. naturally like your website however you need to test the spelling on quite a few of your posts.
    Several of them are rife with spelling issues and I find it very troublesome to tell the reality on the other hand I’ll
    definitely come again again.

  83. Hi there it’s me, I am also visiting this web site
    daily, this site is in fact fastidious and the viewers are truly sharing pleasant thoughts.

  84. Just desire to say your article is as surprising.

    The clearness in your post is simply great and i could assume you are an expert on this subject.
    Fine with your permission allow me to grab your RSS feed
    to keep up to date with forthcoming post.
    Thanks a million and please continue the rewarding

  85. Wow, awesome blog structure! How long have you ever
    been running a blog for? you make running a blog look easy.
    The total glance of your site is excellent, as well as the content material!

Leave a Reply

Your email address will not be published. Required fields are marked *