Want to Connect E-Commerce With Real Customers?
January 29, 2014
Data Security Alert: Mitigate the risks of off shoring
July 10, 2014
Show all

The Beneficial Bond of Skype and Technical Support Call Center Services


Communication is so powerful that it bridges the gap of all people across the world.

We realize, we learn, and we provide solutions through effective communication. Today, given the advancement of our technology, communication is even easier than before. There apps and tools that we make use every day to make communication more fast, clear, and convenient. We have social media platforms, forums, chats, and we have Skype.

Skype is a software application that lets a user have a spoken conversation with someone over the internet and commonly uses a webcam. This app is so popular; millions of people around the world are using it because of its simple user-interface and clarity when it comes to audio and video quality. And most of all, everyone can enjoy Skype for free.  That’s why a lot of people are using this for personal use and for businesses as well.

Ideal for Small Business

Now pay attention. For those who own a small orlarge-scalebusiness that makes a lot of long distance calls, and you’re not using Skype – stop what you are doing and sign up now for free! In fact, this free phone service can help boost your business’ sales and productivity as well.

This software is now being enjoyed by business process outsourcing industry, especially in the technical support call center areas. There are a lot of benefits businesses can get by using Skype. Skype calls to other Skype users are free at any rate, wherever you are in all four corners of the earth – now this is one great example. Moreover, this software has a lot to offer when it comes to features compared to numerous mobile or telephone plans. Skype offers audio/video conferencing that is very much essential to a company.

This makes Skype perfect for very small home or office specialists, high-volume domestic or international callers, independent consultants, real estate and marketing sales agents; and of course, call center agencies. Skype is particularly valuable if you require multiple “local” numbers around the U.S./World. Last but not least, in addition to using a personal computer at home or office, this software application for communication works with the latest high-tech phones.

On the other hand, we should not expect flawlessness from Skype since there are limitations in some regions around the globe. A good example would be, features and shared tools are impossible to make use of if the other part of the line doesn’t have a Skype account. Take note that Skype to Skype calls are free, but situations like when if you want to call a cell phone or land line, you will need to upgrade your features and privileges. And that is to sign up for their premium service. Fortunately, the premium account is considerably cheaper than any service a telephone company can offer. That is why several technical support call center companies chose to sign up and avail of this valuable opportunity.

Another issue one should look into is the software’s consistency. Skype works well with a stable and fast internet connection. In addition, Skype won’t be able to provide you with some other things you need such as the main phone number, auto attendant, multiple extensions, and a lot more. For small businesses, you may need to consider to either acquire a basic service from your telephone company or small business can use an answering service which would supply them with a toll free telephone number,  a 24 hour secretary and voicemail boxes.  But for large scale companies in the BPO industry, all these factors are taken care of to offer top quality services for customers.

In general, using Skype can save your business thousands of dollars a year in telephone charges. And most importantly, this software application service would let allow your business to be more aggressive, productive, competitive and cost- effective than with any other services. Now these are the benefits call centers and other fields in outsourcing take advantage of without the extra cost, but definitely productive and efficient.

If you want to know more about maximizing the potential of using Skype to your customer service, visit our web site http://www.customersupportphilippines.com. Ask for a free, no-obligation consultation and pricing packages.

Source of Image: Skype

Leave a Reply

Your email address will not be published. Required fields are marked *