October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
November 27, 2012
Why Not Be Grandpa and Grandma’s Tech Support for the Holidays?
Do you remember your grandparents? Do you recall how they used to get all excited upon seeing you—the grandkids—each chance they get? While most folks have […]
October 16, 2012
Supporting Holiday Cheer
Have you ever heard of the “holiday help desk”? As the name suggests, this type of service refers to a place situated in high-traffic areas—such as the […]
June 7, 2012
It’s More Than a Buck—It’s Personal
It’s often said that profit is what drives business. To earn a buck, as they say, is the ultimate goal of any business owner. While there’s […]