September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
July 12, 2017
Outsourcing Customer Support Services Will Drive Your Business To Success
Positioning your business firmly and securely to withstand the test of time takes planning. As well as the constant change of market trends and consumer preferences […]