September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
August 18, 2017
Reasons Why A Good Custom Software Is Essential For Your Business
As technology progresses, there are many different software created for particular things. There are many ready-made software for your business and company. In fact, according to […]
July 21, 2017
Effectiveness of CRM Software in Improving Customer Service
Many U.S. companies are using Customer Relationship Management or CRM software. According to the survey that Cap Gemini and International Data Corporation conducted, about 300 companies […]