October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
July 19, 2017
5 Compelling Reasons Why Your Company Needs to Outsource Social Media Customer Care Solutions
Most people are on social media nowadays. As of April 2017, there are 1.97 billion monthly active users on Facebook alone, Statista revealed. Because of that, […]
July 7, 2017
Common Social Media Customer Care Mistakes and How To Avoid Them
There are many ways on how you can take care of your customers. Nowadays, tending to customers on social media is the new norm. However, do […]
July 23, 2013
Maximize the Power of Social Tech Support
“The power of media” was once the key phrase when describing how influential print, television, and radio are when it came to issues and advertising. With […]