September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
July 30, 2017
Top Benefits Of Improving An Agent’s Performance With Performance Management
When you improve the performance of your agents it will definitely give a positive result for the company. Performance management or PM will have a long […]