August 18, 2017
Reasons Why A Good Custom Software Is Essential For Your Business
As technology progresses, there are many different software created for particular things. There are many ready-made software for your business and company. In fact, according to […]
June 23, 2017
Top Qualities You Should Look For In A Professional Appointment Setters
Whether you realize it or not, professional appointment setters can actually contribute to your business’ growth. The qualified leads professional appointment setters generate are valuable for […]
June 5, 2017
Here’s Why After-Hours Customer Support Increases Sales and Improves Customer Satisfaction
The recent technological advancements and increasingly demanding lifestyles of today’s consumers have also affected the way businesses are operating. Gone are the days when it is […]
May 25, 2017
Why Foreign BPO Companies Prefer Filipino Call Center Agents
Filipino call center agents have earned the reputation of being among the most preferred agents worldwide. While some foreign BPO companies choose to work with local […]
May 3, 2017
How To Enhance Customer Experience Through An Omni-Channel Call Center
Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]
April 26, 2017
How To Win Clients With Good Online Customer Service
  Providing a superior quality of customer service online is a critical success factor for businesses. Regardless of whether you manage a traditional brick and mortar […]
March 30, 2017
Why Call Center Companies Are Employers Of Choice For Filipinos
  Research shows Filipinos are the call center agents of choice of Western consumers. Compared to their Indian counterparts, Filipinos have impeccable English communication skills with […]
January 13, 2015
Why Outsourcing Your Technical Support to the Philippines is a Smart Move
The business process outsourcing (BPO) industry has been around for more than 20 years and apparently, the success of outsourcing is immensely evident as outsourcing hubs […]
July 10, 2014
Data Security Alert: Mitigate the risks of off shoring
When it comes to outsourcing to an outsourced or offshore support contact center, being fully aware on the safety of your data has never been very […]