September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
August 9, 2017
The Top Email Marketing Strategies And Its Impact To Your Business
Though many people are using social media sites like Facebook, LinkedIn and Twitter, there are still more people who use email. It is still the top […]