October 15, 2017
Why Electronics Companies Should Outsource Tech Support Now
The electronics industry is home to some of the world’s biggest brands, from home entertainment giants SONY and Panasonic to mobile technology enterprises Apple and Samsung. […]
October 1, 2013
Why The Human Side of Tech Support Is Still Tops
Technology has now made it a lot easier to reach people—even those in far-off places. From the ubiquitous email and mobile phones, to live chat and […]
April 22, 2013
Why Should I Call Tech Support?
“Why should I call up tech support when all I want to know is how come my toaster oven won’t give me toast?” Does this question […]
February 25, 2013
Can Tech Support Help Clients in Simple, Non-High Tech Ways?
When one thinks of tech support, the usual things that come to mind are helpdesk agents that speak “geek” and help resolve issues that clients may […]
December 26, 2012
Show Your Support for the Holidays: Be a Real Live Owner’s Manual
It’s common practice for any product to come with an Owner’s Manual. Cars, television sets, and trash compactors all come with a booklet that orients owners […]