September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
June 21, 2017
Impress Your Clients By Updating Your Work Lingo With These Great Customer Service Phrases
Whether you’re the business owner or customer support agent, educating yourself about good customer service phrases is well worth the effort and time investment. Speaking these […]