October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
September 27, 2017
The Role Of B2B Telesales In Generating Business Opportunities
B2B telesales, as opposed to B2B telemarketing, is a more specific and targeted approach in converting qualified sales leads to customers. Whereas in B2B telemarketing, outbound […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
September 20, 2017
Cultural Knowledge Is Important In Multilingual Call Center. Here’s Why
In a multilingual call center, we find talented multilingual agents who can confidently converse in multiple languages. These multilingual agents are using their knowledge of different […]
September 17, 2017
Answer Every Question Your Customers Asked By Hiring Professionals Through Inquiry Handling Service
In this digital age, customers expect answers to their inquiries and concerns in a reasonable time frame. Generally, they want additional information about the product or […]
September 13, 2017
Personalization: A Key To Creating A Better Customer Experience
Customer experience is the new battleground for businesses, and it seems it will continue being so for the years to come. The quality of the collective […]
September 10, 2017
Provide 24/7 Customer Care With An After-Hours Support Service
There are many statistics and studies that prove a customer-centric business is better than a sale-centric one. In this era, consumers are setting a very high […]
September 8, 2017
Does Your Company Lack Consistency? Outsource Telesales Service To Continuously Improve Your Sales And Customer Service
Many businesses today have incorporated telesales into their marketing campaigns because of its positive impact on their organization. This tried and tested marketing strategy aims to […]
September 3, 2017
Hire The Right Employees By Outsourcing HR Services To Increase Employee Retention
A company’s employee retention rate remains low due to a number of factors. It may vary depending on the situation of the employee or the company […]