June 28, 2017
Customer Service Outsourcing in the Philippines Puts The Customer First
Depending on who you choose to partner with, customer service outsourcing can be an effective and positive experience for both you and your clients, or otherwise. […]
June 28, 2017
Customer Service Outsourcing in the Philippines Puts The Customer First
Depending on who you choose to partner with, customer service outsourcing can be an effective and positive experience for both you and your clients, or otherwise. […]
June 21, 2017
Impress Your Clients By Updating Your Work Lingo With These Great Customer Service Phrases
Whether you’re the business owner or customer support agent, educating yourself about good customer service phrases is well worth the effort and time investment. Speaking these […]
June 14, 2017
The Importance Of Having 24/7 Customer Service In Your Business
Smart business-owners recognize that while it may not be possible for them to operate 24 hours a day, their customer support should be an exception. Offering […]
June 5, 2017
Here’s Why After-Hours Customer Support Increases Sales and Improves Customer Satisfaction
The recent technological advancements and increasingly demanding lifestyles of today’s consumers have also affected the way businesses are operating. Gone are the days when it is […]
May 29, 2017
Top Languages BPO Companies Need in Multilingual Call Center Services
  In order to stay on top of their competitive industry, call center and BPO companies are stepping up by offering business-specific solutions such as multilingual […]
October 29, 2015
Better Customer Service for Your Tech Support
Once customers get their hands on your product, you’d want to make sure that they get the support they need in case they have questions, or […]
February 9, 2015
Failure on First Contact: Why Call Centers Fail to Address Issues
First contact of customers to call center can define just about everything about a company. These first calls are important, and very critical for businesses. The […]
December 5, 2014
Upcoming Trends to Improve Customer Service in 2015
In the business industry, to be able to reach maximum potential and success, organizations should constantly develop each and every aspect of their businesses. The room […]