December 10, 2017
Outsource Technology Solutions And IT Services To Prevent Bugs And System Shutdown
Simultaneous with the continuous development of technology comes the growing need for various technology solutions and IT services. Businesses and companies that rely heavily on technology […]
December 3, 2017
Improve Your Customer Self-Service Options By Updating Your Knowledge Base With The Help Of A Virtual Assistant
According to Virtalent’s research report, virtual assistant and other online works will be worth $5 billion by next year. The demand will continue to grow as […]
November 17, 2017
Mix Personal Experience With Different B2C Lead Generators To Achieve Higher Sales
Business and marketing experts have their own, different opinions regarding the most effective B2C lead generation strategies, but one of the few things they all agree […]
November 5, 2017
Eliminating Language Barriers Through Multilingual Call Centers
Doing business in other countries is hard. There are many things businessmen need to note like the thir federal laws and taxes. There are also other […]
September 27, 2017
The Role Of B2B Telesales In Generating Business Opportunities
B2B telesales, as opposed to B2B telemarketing, is a more specific and targeted approach in converting qualified sales leads to customers. Whereas in B2B telemarketing, outbound […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
September 20, 2017
Cultural Knowledge Is Important In Multilingual Call Center. Here’s Why
In a multilingual call center, we find talented multilingual agents who can confidently converse in multiple languages. These multilingual agents are using their knowledge of different […]
September 17, 2017
Answer Every Question Your Customers Asked By Hiring Professionals Through Inquiry Handling Service
In this digital age, customers expect answers to their inquiries and concerns in a reasonable time frame. Generally, they want additional information about the product or […]
September 13, 2017
Personalization: A Key To Creating A Better Customer Experience
Customer experience is the new battleground for businesses, and it seems it will continue being so for the years to come. The quality of the collective […]