February 21, 2018
back office support
Back Office Support Outsourcing The Right Way
Global competitiveness is at its highest and it keeps on increasing day by day. It is hard for small to medium businesses to keep up with […]
February 14, 2018
inquiry handling service
Provide The Right Answers To The Customers Inquiring About A Product. Get The Best Inquiry Handling Service
When a customer shows interest in your products or services, will you entertain him/her or will you let him/her go? Like any kinds of relationship, maintaining […]
February 11, 2018
High Customer Satisfaction Rating Starts With Good Customer Service
The desire to secure a consistently high customer satisfaction rating is always present in all kinds of businesses, from SMEs to the largest multinational corporations, across […]
January 3, 2018
Improve Your Business’ Call Time With Blended Call Center
A blended call center is a combination of inbound and outbound call operations. This means that an agent answers customer concerns and at the same time […]
December 3, 2017
Improve Your Customer Self-Service Options By Updating Your Knowledge Base With The Help Of A Virtual Assistant
According to Virtalent’s research report, virtual assistant and other online works will be worth $5 billion by next year. The demand will continue to grow as […]
November 17, 2017
Mix Personal Experience With Different B2C Lead Generators To Achieve Higher Sales
Business and marketing experts have their own, different opinions regarding the most effective B2C lead generation strategies, but one of the few things they all agree […]
November 5, 2017
Eliminating Language Barriers Through Multilingual Call Centers
Doing business in other countries is hard. There are many things businessmen need to note like the thir federal laws and taxes. There are also other […]
September 27, 2017
The Role Of B2B Telesales In Generating Business Opportunities
B2B telesales, as opposed to B2B telemarketing, is a more specific and targeted approach in converting qualified sales leads to customers. Whereas in B2B telemarketing, outbound […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]