September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
July 5, 2017
5 Easy Ways You Can Turn Customer Support Into Success
Customer support usually comes to mind when the topic of call centers arise. The rapid growth of call centers particularly in the Philippines allowed many business […]