September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
June 28, 2017
Customer Service Outsourcing in the Philippines Puts The Customer First
Depending on who you choose to partner with, customer service outsourcing can be an effective and positive experience for both you and your clients, or otherwise. […]