September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call ā€” its time, quality […]
July 28, 2017
Toughest Customer Experience Challenges and How to Use Those to Improve Services
In the world of customer service, the customer’sā€™ experience is the most important thing. Companies make sure that their customers and consumers get the best service. […]