March 21, 2018
offshore business processing
Why Philippines Is the Best Multilingual Outsourcing Solution
In today’s global business environment where customer experience and accessibility of information and services is common, multilingualism is more than just a vital asset. Language is […]
February 11, 2018
High Customer Satisfaction Rating Starts With Good Customer Service
The desire to secure a consistently high customer satisfaction rating is always present in all kinds of businesses, from SMEs to the largest multinational corporations, across […]
September 24, 2013
A Few Tips to Help Improve Your Customer Tech Support
Selling a product is easy. In fact, almost anyone can sell a dress, a toaster oven, or just about anything that is used (or desired) by […]
August 13, 2013
Upgrade Your Tech Support-and Keep Clients’ (Gadgets) Happy
Is your mobile phone or tablet running the latest version of Android or iOS? What about your computer’s antivirus software-is it up to date? Have you […]
July 2, 2013
Want Happy Clients? Here’s How to Improve Response Times
Josefina works as a marketing services agent at one of the country’s major banks. Her job requires her to be at the office as early as […]