October 15, 2017
Why Electronics Companies Should Outsource Tech Support Now
The electronics industry is home to some of the world’s biggest brands, from home entertainment giants SONY and Panasonic to mobile technology enterprises Apple and Samsung. […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
September 13, 2017
Personalization: A Key To Creating A Better Customer Experience
Customer experience is the new battleground for businesses, and it seems it will continue being so for the years to come. The quality of the collective […]
August 2, 2017
The 5 Reasons Why A Good Mobile Support Improves Customer Experience
Today’s businesses are operating in a very demanding environment, where the consumers’ needs and preferences are deemed the most important things. Being ahead of the competition […]
July 28, 2017
Toughest Customer Experience Challenges and How to Use Those to Improve Services
In the world of customer service, the customer’s’ experience is the most important thing. Companies make sure that their customers and consumers get the best service. […]
May 3, 2017
How To Enhance Customer Experience Through An Omni-Channel Call Center
Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]
July 2, 2013
Want Happy Clients? Here’s How to Improve Response Times
Josefina works as a marketing services agent at one of the country’s major banks. Her job requires her to be at the office as early as […]
June 25, 2013
How Can Customer Service Make You a Big Player? Here’s How
Have you ever noticed how we tend to underestimate the capabilities of little children? Whether we admit it or not, there are times when, maybe out […]
December 26, 2012
Show Your Support for the Holidays: Be a Real Live Owner’s Manual
It’s common practice for any product to come with an Owner’s Manual. Cars, television sets, and trash compactors all come with a booklet that orients owners […]