December 17, 2017
The Role Of Data Management Services In Preventing Data Decay
Unbeknownst to many consumers, business owners do more than just manage their enterprise’s daily operations as well as their employees who play an active role in […]
December 3, 2017
Improve Your Customer Self-Service Options By Updating Your Knowledge Base With The Help Of A Virtual Assistant
According to Virtalent’s research report, virtual assistant and other online works will be worth $5 billion by next year. The demand will continue to grow as […]
November 17, 2017
Mix Personal Experience With Different B2C Lead Generators To Achieve Higher Sales
Business and marketing experts have their own, different opinions regarding the most effective B2C lead generation strategies, but one of the few things they all agree […]
November 5, 2017
Eliminating Language Barriers Through Multilingual Call Centers
Doing business in other countries is hard. There are many things businessmen need to note like the thir federal laws and taxes. There are also other […]
October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
October 18, 2017
Close More Sales And Upgrade Your Shop With The Help Of Social Media Customer Support
The need for a social media customer support that would provide seamless customer experience is on the rise today. This is because in today’s digital age, […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
September 13, 2017
Personalization: A Key To Creating A Better Customer Experience
Customer experience is the new battleground for businesses, and it seems it will continue being so for the years to come. The quality of the collective […]
August 2, 2017
The 5 Reasons Why A Good Mobile Support Improves Customer Experience
Today’s businesses are operating in a very demanding environment, where the consumers’ needs and preferences are deemed the most important things. Being ahead of the competition […]