June 28, 2017
Customer Service Outsourcing in the Philippines Puts The Customer First
Depending on who you choose to partner with, customer service outsourcing can be an effective and positive experience for both you and your clients, or otherwise. […]
May 3, 2017
How To Enhance Customer Experience Through An Omni-Channel Call Center
Just when you thought you had your customer service game down pat, the landscape changes. In a world where customers have quick access to large amounts […]
July 2, 2013
Want Happy Clients? Here’s How to Improve Response Times
Josefina works as a marketing services agent at one of the country’s major banks. Her job requires her to be at the office as early as […]
June 25, 2013
How Can Customer Service Make You a Big Player? Here’s How
Have you ever noticed how we tend to underestimate the capabilities of little children? Whether we admit it or not, there are times when, maybe out […]
December 26, 2012
Show Your Support for the Holidays: Be a Real Live Owner’s Manual
It’s common practice for any product to come with an Owner’s Manual. Cars, television sets, and trash compactors all come with a booklet that orients owners […]