March 21, 2018
offshore business processing
Why Philippines Is the Best Multilingual Outsourcing Solution
In today’s global business environment where customer experience and accessibility of information and services is common, multilingualism is more than just a vital asset. Language is […]
March 18, 2018
customer service champion
Effective Customer Service Phrases To Pacify Angry Customers
How can you be a customer service champion when customers are blaming you regarding things that are not under your control? Harris Interactive reported that customer […]
February 11, 2018
High Customer Satisfaction Rating Starts With Good Customer Service
The desire to secure a consistently high customer satisfaction rating is always present in all kinds of businesses, from SMEs to the largest multinational corporations, across […]
December 3, 2017
Improve Your Customer Self-Service Options By Updating Your Knowledge Base With The Help Of A Virtual Assistant
According to Virtalent’s research report, virtual assistant and other online works will be worth $5 billion by next year. The demand will continue to grow as […]
November 17, 2017
Mix Personal Experience With Different B2C Lead Generators To Achieve Higher Sales
Business and marketing experts have their own, different opinions regarding the most effective B2C lead generation strategies, but one of the few things they all agree […]
November 5, 2017
Eliminating Language Barriers Through Multilingual Call Centers
Doing business in other countries is hard. There are many things businessmen need to note like the thir federal laws and taxes. There are also other […]
October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
October 18, 2017
Close More Sales And Upgrade Your Shop With The Help Of Social Media Customer Support
The need for a social media customer support that would provide seamless customer experience is on the rise today. This is because in today’s digital age, […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]