October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
July 16, 2012
Keep Your Promises (And Don’t Make Lofty Ones You Can’t Keep)
“Promises are made to be broken”, they say. Whoever coined this term most likely didn’t have Customer Support in mind. Handling a customer support call center […]