October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
November 27, 2012
Why Not Be Grandpa and Grandma’s Tech Support for the Holidays?
Do you remember your grandparents? Do you recall how they used to get all excited upon seeing you—the grandkids—each chance they get? While most folks have […]
October 9, 2012
Make It Easy On Your Customers: Avoid The Geek-Speak
Have you ever had a Chemistry teacher from hell?You know, the kind who rattles on and on with all those formulas and periodic table elements without giving a […]
September 17, 2012
Supporting the Cause of Customer Support
There comes a point in a person’s life when he is asked to support a certain cause. These causes can range from freedom from oppression, the […]
September 3, 2012
Are You A Fair-Weather Firm?
A true friend, they say, is someone who stands by you no matter what. That person will be there through it all—come hell or high water. […]
August 22, 2012
Speedy Claims
As you cruise down the road in your brand new SUV, your day (and your life), suddenly take a sour twist—thanks to some speeding driver takes […]
August 6, 2012
Sincere Support
No one likes a two-faced character. You know, the type of person who says one thing, but does the opposite. This is the kind of insincerity […]
July 30, 2012
Outsmart the Rest—Support Your Clients
Whether we admit it or not, we live in a world that’s always trying to outdo each other. Companies, for example, are constantly trying to outsmart […]
July 23, 2012
Options Included: How Options Can Boost Customer Support
Buying a new car often involves ticking a list of optional extras. Not only does this give an often budget friendly-yet-bare-bones vehicle a bit more “street […]