October 15, 2017
Why Electronics Companies Should Outsource Tech Support Now
The electronics industry is home to some of the world’s biggest brands, from home entertainment giants SONY and Panasonic to mobile technology enterprises Apple and Samsung. […]
July 30, 2017
Top Benefits Of Improving An Agent’s Performance With Performance Management
When you improve the performance of your agents it will definitely give a positive result for the company. Performance management or PM will have a long […]
July 16, 2017
Why Should You Work In A Call Center Industry
The call center industry is among the most rapidly evolving and profitable business industries today, owing partly to the outsourcing phenomenon that has swept over the […]
February 9, 2015
Failure on First Contact: Why Call Centers Fail to Address Issues
First contact of customers to call center can define just about everything about a company. These first calls are important, and very critical for businesses. The […]