October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
July 16, 2017
Why Should You Work In A Call Center Industry
The call center industry is among the most rapidly evolving and profitable business industries today, owing partly to the outsourcing phenomenon that has swept over the […]
February 9, 2015
Failure on First Contact: Why Call Centers Fail to Address Issues
First contact of customers to call center can define just about everything about a company. These first calls are important, and very critical for businesses. The […]