January 21, 2018
How Exemplary Social Media Management Encourages Word Of Mouth Marketing
Going social is more than a trend nowadays.   It’s a requirement that is equally expected from simple people like you and me and famous celebrities, […]
January 3, 2018
Improve Your Business’ Call Time With Blended Call Center
A blended call center is a combination of inbound and outbound call operations. This means that an agent answers customer concerns and at the same time […]
November 26, 2017
Predictive Dialer: Handle High Volume Of Calls With A Small Number Of Staff
It takes 30 seconds for an outbound call center agent to manually dial a customer or a prospect’s number on the phone. That time, multiplied by […]
November 24, 2017
Retain More Customers By Outsourcing After Hours Customer Support
After hours customer support is a type of customer service wherein agents are doing customer support after the usual work hours of most employees and other […]
November 5, 2017
Eliminating Language Barriers Through Multilingual Call Centers
Doing business in other countries is hard. There are many things businessmen need to note like the thir federal laws and taxes. There are also other […]
October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
October 15, 2017
Why Electronics Companies Should Outsource Tech Support Now
The electronics industry is home to some of the world’s biggest brands, from home entertainment giants SONY and Panasonic to mobile technology enterprises Apple and Samsung. […]
October 8, 2017
Is Your Business Doing Really Well? Keep Up With Your Customers’ Demand With Inbound Sales Specialist
If your business is currently enjoying a season where sales are pouring in and customer inquiries are flooding your phone lines, it is your responsibility as […]
September 29, 2017
Security Over Threat: What You Should Remember When Outsourcing Offshore IT Services
You may have heard that outsourcing IT services is one of the biggest and most rapidly expanding business industries today. Sources put the figure of US$ 288 […]