October 22, 2017
Why Does Information Overload Become A Problem For Businesses And How Can Data Management Help In Solving It
Having so much data sometimes has disadvantages. It becomes a problem for most companies especially if it is not organized properly. Too much data, or also […]
October 20, 2017
Multichannel Customer Support Provides Seamless CX And Higher Retention Rates
Multichannel customer support has been getting plenty of attention, well-deserved if we may add, and that is a good thing. It just shows more and more […]
October 15, 2017
Why Electronics Companies Should Outsource Tech Support Now
The electronics industry is home to some of the world’s biggest brands, from home entertainment giants SONY and Panasonic to mobile technology enterprises Apple and Samsung. […]
October 8, 2017
Is Your Business Doing Really Well? Keep Up With Your Customers’ Demand With Inbound Sales Specialist
If your business is currently enjoying a season where sales are pouring in and customer inquiries are flooding your phone lines, it is your responsibility as […]
September 29, 2017
Security Over Threat: What You Should Remember When Outsourcing Offshore IT Services
You may have heard that outsourcing IT services is one of the biggest and most rapidly expanding business industries today. Sources put the figure of US$ 288 […]
September 27, 2017
The Role Of B2B Telesales In Generating Business Opportunities
B2B telesales, as opposed to B2B telemarketing, is a more specific and targeted approach in converting qualified sales leads to customers. Whereas in B2B telemarketing, outbound […]
September 24, 2017
Have More Time For More Important Work – Get Appointment Setting Service
Setting an appointment with decision makers from different business organizations is perhaps one of the most difficult parts of your business development. It commonly takes a […]
September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
September 20, 2017
Cultural Knowledge Is Important In Multilingual Call Center. Here’s Why
In a multilingual call center, we find talented multilingual agents who can confidently converse in multiple languages. These multilingual agents are using their knowledge of different […]