September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
June 30, 2017
The Importance of Quality Assurance Specialists in Call Center Industry
The call center industry offers a wide range of jobs and different tasks for different roles. One of the most important jobs is the quality assurance […]