September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
July 2, 2017
How Maintaining a Positive Call Center Culture Improves Your Business
Is your BPO Company not in good shape? Maybe it’s because of the call center culture and the environment in the office itself. Have you ever […]