January 21, 2018
How Exemplary Social Media Management Encourages Word Of Mouth Marketing
Going social is more than a trend nowadays.   It’s a requirement that is equally expected from simple people like you and me and famous celebrities, […]
July 30, 2017
Top Benefits Of Improving An Agent’s Performance With Performance Management
When you improve the performance of your agents it will definitely give a positive result for the company. Performance management or PM will have a long […]
February 9, 2015
Failure on First Contact: Why Call Centers Fail to Address Issues
First contact of customers to call center can define just about everything about a company. These first calls are important, and very critical for businesses. The […]