September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
July 23, 2017
Call Center Agent Job Description: What Do Call Center Agents Really Do?
We all have engaged in long conversations with them. But for many of us, the work of call center agents still seem a little bit elusive. […]