September 22, 2017
Why Does First Call Resolution Matter In Providing Exemplary Customer Service Experience?
In every call center, there are managers and quality assurance specialists that checks the work of the agents. They check every call — its time, quality […]
August 25, 2017
How An Insurance Company Benefits In An Outsourced Claims Processing Service
There are many things in an insurance company that needs not only double checking but triple checking. It is a very meticulous process that requires time […]
August 4, 2017
How Can An Outsourced Payroll Processing Service Aid Small Business Operations
Small business operations may involve less staff and assets to manage, but that doesn’t mean it is easy. Small business owners need all the help they […]