It’s More Than a Buck—It’s Personal
June 7, 2012
Are Your Customers Supported by Facebook?
June 19, 2012
Show all

Supportive Chat(ter)

Google Talk, Yahoo Messenger, ICQ—if these sound alien to you, then you probably didn’t grow up in the 90s or haven’t gotten in touch with your “tech side”. We’re talking about Instant Messaging services. For the uninitiated, Instant Messaging (IM) is the new way of “chatting” in real time—just like your telephone, only reading and typing are the means of message exchange here.

And with its boom comes a new way of keeping in touch with your customers. Now, you can offer Live Chat for your customer support call center. This means clients can now chat with a customer care specialist when asking for help on how to run that shiny new heater they just purchased.

But why not email or the good ol’ phone, you ask?

While these two channels are great (and are likewise available), Live Chat support allows you to get past the limitations of either one. Telephone calls, for instance, have to be limited to a certain timeframe, lest you clog up the lines. Email, on the other hand, doesn’t get an instant reply—while not as long as “snail mail”, there’s still a lag. And these tend to become unacceptable to a person in dire straights.

With Live Chat, your customer care reps can stay online with the client as long as they’re needed and can answer their concerns in real time.

Got a tech-related question? Help is now an IM away. Oh sorry, that’s chat away.

3 Comments

  1. Janay says:

    Wow, I believe what you talked about earlier is very true. Displays what I??m expineencirg. Nicely since I??m already here, marvel when you can be variety sufficient to commerce hyperlinks with my site. I’ll seemingly be placing your link throughout the blogroll section, and i hope that our hyperlink exchange can help us make our blogs better. Hope you might be in a position to fulfill my humble request.

  2. AKAIK you’ve got the answer in one!

  3. I appreciate you taking to time to contribute That’s very helpful.

Leave a Reply

Your email address will not be published. Required fields are marked *