It’s More Than a Buck—It’s Personal
June 7, 2012
Are Your Customers Supported by Facebook?
June 19, 2012
Show all

Supportive Chat(ter)

Google Talk, Yahoo Messenger, ICQ—if these sound alien to you, then you probably didn’t grow up in the 90s or haven’t gotten in touch with your “tech side”. We’re talking about Instant Messaging services. For the uninitiated, Instant Messaging (IM) is the new way of “chatting” in real time—just like your telephone, only reading and typing are the means of message exchange here.

And with its boom comes a new way of keeping in touch with your customers. Now, you can offer Live Chat for your customer support call center. This means clients can now chat with a customer care specialist when asking for help on how to run that shiny new heater they just purchased.

But why not email or the good ol’ phone, you ask?

While these two channels are great (and are likewise available), Live Chat support allows you to get past the limitations of either one. Telephone calls, for instance, have to be limited to a certain timeframe, lest you clog up the lines. Email, on the other hand, doesn’t get an instant reply—while not as long as “snail mail”, there’s still a lag. And these tend to become unacceptable to a person in dire straights.

With Live Chat, your customer care reps can stay online with the client as long as they’re needed and can answer their concerns in real time.

Got a tech-related question? Help is now an IM away. Oh sorry, that’s chat away.

162 Comments

  1. Janay says:

    Wow, I believe what you talked about earlier is very true. Displays what I??m expineencirg. Nicely since I??m already here, marvel when you can be variety sufficient to commerce hyperlinks with my site. I’ll seemingly be placing your link throughout the blogroll section, and i hope that our hyperlink exchange can help us make our blogs better. Hope you might be in a position to fulfill my humble request.

  2. AKAIK you’ve got the answer in one!

  3. I appreciate you taking to time to contribute That’s very helpful.

  4. Great common sense here. Wish I’d thought of that.

  5. Hallelujah! I needed this-you’re my savior.

  6. Yeah dude. I once heard somebody say that rich people hate leaves. I haven’t hit that “rich people” area yet, so I still do it myself. Once I’m there, it is totally on!

  7. mba loyangnya sblm di gunakan perlu dioles mentega atau minyak engga utk kue cake hitam ini?trus apakah minyak goreng bs diganti dgn mentega utk adonannya?mksh

  8. I’m not quite sure how to say this; you made it extremely easy for me!

  9. Economies are in dire straits, but I can count on this!

  10. einzelne Einstellungen angeht, geb ich dir absolut recht. Der Abspann ist ganz zauberhaft. Bis dahin hatte ich aber durchaus zu kämpfen, und meine Augenlider wurden ganz schön schwer.

  11. Stellar work there everyone. I’ll keep on reading.

  12. Hallelujah! I needed this-you’re my savior.

  13. Super excited to see more of this kind of stuff online.

  14. Always a good job right here. Keep rolling on through.

  15. That’s a crackerjack answer to an interesting question

  16. At last! Someone with real expertise gives us the answer. Thanks!

  17. You can certainly see your expertise in the article you write. The world hopes for even more passionate writers like you who aren’t afraid to say how they believe. All the time follow your heart.

  18. That insight’s perfect for what I need. Thanks!

  19. Khmer Karaoke Stars I was suggested this amazing position by my peculiar cousin. I’m unsure whether this certain placement is compiled by him because nobody else be aware of this kind of exhaustive concerning my problem. You’re incredible! Thanks! your write-up about Khmer Karaoke Celebrities Finest regards Yoder Lawrence

  20. / An impressive share! I have just forwarded this onto a coworker who had been doing a little research on this. And he in fact bought me breakfast because I discovered it for him… lol. So allow me to reword this…. Thanks for the meal!! But yeah, thanx for spending some time to talk about this subject here on your blog.

  21. Kudos to you! I hadn’t thought of that!

  22. 36  Espenc15cNei, maxhastigheten stemmer ikke. Det vet vel alle som har forerunner at den kan fÃ¥ slike “speaks” pÃ¥ hastigheten som er latterlige høye.Men snittene stemmer. Burde egentlig fjerne de max greiene er jo helt meningsløst uansett.Terje: Skodaen fÃ¥r jeg opp i 50!16

  23. Keep these articles coming as they’ve opened many new doors for me.

  24. So true. Honesty and everything recognized.

  25. Thanks for starting the ball rolling with this insight.

  26. incroyble! : O luka intérêt trop mimi et oua mon chat ne ferais Pas sa parcontre il flemard et le mien et deja monté sur le toi de ma voisine Qui fesit 7 Letre de haut: o je sais pas il avait fel commentaire MAIS je regarder par ma fenetre (et puisque sa maison et en face) et je lai vue XD

  27. everyone seem to be think that the static url is more friendly to the Search Engines.so unconsciouly it became a rule,and make it just like it’s a truth,maybe the view corrected people’s misundertanding,but it need to be proved!

  28. Time to face the music armed with this great information.

  29. Assalaamu caleykum!wallee Sweden waa laga yaaban yahay waa maxay isku tuur tuurkan…Allow amuuraheena nooga soo sahal kuwan waaba na wareeriyeen…Jimcaale bro waxaad mudantahay billad sharaf aad baad ugu mahadsantahay sida aad warka noola socod siineysid.U codee: 0  0

  30. I want to send you an award for most helpful internet writer.

  31. This article achieved exactly what I wanted it to achieve.

  32. Damn, I wish I could think of something smart like that!

  33. Pay per Ads are very good just because of the following reason.We don’t need our visitors to click on anything or buy anything.Another thing we don’t need to divert traffic. If done in a systematic manner they can slowly over take adwords

  34. If I communicated I could thank you enough for this, I’d be lying.

  35. Hallo Herr Schulzich verstehe, dass Sie nicht dutzende von Punkten auf dem gleichen Fleck platzieren können und wollen. Bisher macht das Laden der Seiten aber keine Probleme.Und als Sponsor eines, wenn auch verstorbenen Storches, würde mich zumindest ein wöchentliches Update freuen. Auch um zu erfahren, dass es den verbliebenen Senderstörchen weiterhin gut geht.

  36. Great common sense here. Wish I’d thought of that.

  37. Vero is indeed a lovely lady, I was lucky enough to receive a sample of this one and like you I didn’t get in on first sniff, it is residing in my sample box and I really should give it another try as Rubj and Onda were not immediate loves for me but I now own both of them.

  38. Whoa, whoa, get out the way with that good information.

  39. Hi twisting,thank you for your kind words. And it’s true–above all, I need to feel confident in the name as this will be a business. Now that you say that 4am might not cross over well as a business name, I think you’re onto something. That’s exactly what niggles me about 4am Writer’s Studio. Hmm. I definitely have a lot to think about.Thank you for your input–it’s really helpful.

  40. พูดว่า:Do you might have a spam problem on this site; I also am a blogger, and I was asking yourself your situation; we have created some great techniques and were searching to trade options with other people, be certain to blast me an e-mail if serious.

  41. 铭盛卡行(QQ1228557129)所出售卡均为一级卡源,全新无任何交易记录,资料齐全,真实身份办理,亦可指定名字办理,诚信淘宝担保交易! 例如—可以给你淘宝店刷提高您的淘宝信用记录。 例如—你想接受汇款,但又不想让对方知道自己的真实姓名。 例如—您想给领导送礼办点事情,但是又不想让自己的隐私暴露!这时您就需要到我们提供办理的卡,我们的卡可以让您随意的a转帐–送礼。给客户保密了隐私的同时也去除了客户的后顾之忧。本团队以真实代开卡【QQ:1228557129】办理、分别提供7大银行卡;中国银行—工商银行—建设银行—农业银行—交通银行—招商银行—邮政银行[网上银行(口令卡,电子证书,U盾)长期供应,保证全新开户,保证开户资料齐全,保证带真实有效开户原件,承接指定名字开户我们的宗旨是:质量+速度+信誉!我们希望与 有长期需要的客户建立长期合作关系,彼此信任,共同赢利。如有需要请联系!非诚勿扰! 客户的满意是我们的心愿欢迎光顾公司宗旨: 公司执行国家金融方针和政策,在法律、法规规定的范围内开展业务, 自主经营、自负盈亏、自我约束、自担风险、切实为小企业、农民、农业及农村经济的发展服务。公司文化: 诚信—用心做事,诚信为人 规范—规范管理,依法治企 高效—真诚服务,高效便捷 和谐—同舟共济,创建和谐公司口号: 以实力、效率立足于市场 用服务、便捷来赢得口碑 崇尚职业道德,遵守法律法规  急您所急、思您所思温馨提示:在本卡行购买的卡可用于收藏使用!

  42. Thank you for suggesting my blog. I was on vacation with extremely limited internet and wasn’t able to see everything. Now that I am back, I can see all the things that I missed.Steve

  43. Bahaha… how do you not love halloween? Are you not a UCSB alumni? Psh… I hope you went out there and shook what ya mama gave ya!Boom shakalaka!

  44. The reason Bill was not featured more prominently was that he’d been brewing for several years up at Stoudt’s and the focus of the piece was on the newcomers who helped change things (with a couple of exceptions: Ed Friedland and George & Nancy at Home Sweet Homebrew, who’d been around for a while but were central to the changes that came in 1995).

  45. That is very fascinating, You’re a very skilled blogger. I’ve joined your rss feed and sit up for seeking extra of your fantastic post. Additionally, I’ve shared your website in my social networks

  46. Posted on August 14, 2012 by Oh my very goodness! How incredibly clever you are! One would think you indeed have magic in your veins, my dear, to bake cookies in such a manner. Delightful! I’ll have to suggest it to Syd and see if she’d like to try it as a mother/daughter activity. Bravo, Netta! They certainly look delicious… sigh. Now if you’ll excuse me, it appears this last batch has reformed into a bit of a cookie monster and is attacking the neighbor’s bushes… happy baking!

  47. Well I guess I don’t have to spend the weekend figuring this one out!

  48. Díky za tÄ›ch pravidelných pár řádků. Je to jsnad jediná vÄ›c, kterou ráda v mailech nacházím, kterou si rádu čtu, která mi v práci pomáhá a je mi přínosem. Díky mÅ¡

  49. Always a good job right here. Keep rolling on through.

  50. AFAICT you’ve covered all the bases with this answer!

  51. Whatever you listed as collateral was not worth enough money for them to consider it. Usually if a vehicle is over 100K, they do not want it! A bank knows that vehicle is worth considerably more as soon as that dial turns 100K. No matter what YOU think your debt ratio is, obviously the bank thinks it’s not good enough. You simply owe too much on your balances for them to extend you more credit. Pay down some of your accounts and then re-apply.

  52. That’s way the bestest answer so far!

  53. wrong again mr. wilson…99% of america is notabout to vote…huge per cent of people are now doing early voting..so eseentially the eelection results reflect peoplesattitdue from a few days ago…AND AS ALL GOOD DEMOCRATS DO ON ELECTION DAY..I VOTED….AND VOTED OFTER (HAHAHAHAHA!)now thats funny!!!!!!!!!!!!!!!!!!!!!!!

  54. We stumbled over here by a different page and thought I might as well check things out. I like what I see so i am just following you. Look forward to going over your web page again.

  55. Pin my tail and call me a donkey, that really helped.

  56. Great article, thank you again for writing.

  57. Oui, la question fiscale est importante, mais ce n’est pas la panacée. C’est même un attrape gogo: on ne résoudra pas les problème uniquement en corrigeant les aberrations de notre fiscalité (après 10 ans de gouvernements de droite, il fallait s’y attendre!) La fiscalité c’est une question technique, mais ça ne fait pas un projet de société.

  58. The 'elected' yob's don't listen to the peasants, our only purpose is to provide tax money to them which enables them to make private arangements (read payoffs) that is why they are in the racket

  59. To think, I was confused a minute ago.

  60. You really saved my skin with this information. Thanks!

  61. How could any of this be better stated? It couldn’t.

  62. Your posting is absolutely on the point!

  63. Your story was really informative, thanks!

  64. Hey, good to find someone who agrees with me. GMTA.

  65. Hej igen Anton, nu snackar du bättre böcker! Locke lamora gillar jag skarpt och även klanen otori är bra.HÃ¥ller med – Perumov lät bra när man läste recensioner, men jag la ifrÃ¥n mig boken efter typ 100 sidor… Har man sÃ¥ lite tid som jag har sÃ¥ mÃ¥ste boken fÃ¥nga mig snabbt för att jag ska fortsätta. Det finns sååå mÃ¥nga böcker pÃ¥ min att-läsa lista./Henrik

  66. Thanks for spending time on the computer (writing) so others don’t have to.

  67. i’ll address erol’s point. it happens in every country. the difference lies in how the majority in each country views such acts and, consequently, how the law deals with the offfender. when the people of turkey start caring, the laws will change.

  68. Do you have a source for your assertion that the marriages in those cases did not have to be sanated? If you are right, how can the Roman Rots have denied stinger5307′s appeal?

  69. Your room is beautiful! I love everything…I just don't have the knack for decorating that so many of you seem to have. It comes VERY hard for me!We also are a "no TV in bedrooms" family…glad to meet another one!

  70. Wow that was unusual. I just wrote an really long comment but after I clicked submit my comment didn’t show up. Grrrr… well I’m not writing all that over again. Anyways, just wanted to say superb blog!

  71. You write so honestly about this. Thanks for sharing!

  72. Hey, that’s powerful. Thanks for the news.

  73. May24 Very nice post. I just stumbled upon your blog and wanted to say that I have truly enjoyed browsing your blog posts. In any case I will be subscribing to your rss feed and I hope you write again very soon!

  74. I’ve had a busy week at school and wasn’t able to get to the launch. I was taking my year 9 class on a school-based camp for two days and had to prepare two days worth of relief lessons. Now I’m sunburnt. But the kids seemed to enjoy the activites. I really did want to go.

  75. Considering single? Let’s conversation Hi, I am x, single, faculty educated, professional along with a great career and interested to meet a wonderful girl in n . NJ. I like to go out about weekends, go to movies, restaurants accessories. I like going as well. I am not searching for a super model but you should know how to keep up yourself. I am meet and work outside regularly. In your reply, please indicate to me about by yourself, what do you want to do for pleasure, what are you in search of ( in a good couple seeking women date), what ever do professionally and so. We can exchange pics even as know each alternative. . single parents dating

  76. infórmese mejor sr. Mitxel: hubo un momento en la guerra en la que la superioridad era republicana en el frente norte.¿dónde estaba la aviación? pues fíjese primero no estaba porque no había, y después fué al frente de combate donde la república se la estaba jugando a cara o cruz que era, para desgracia de mis antepasados, en Madrid. No tiene nada que ver Ser Mixel con una suerte de «centralismo malo españolazo». Ay…

  77. Gosh, I wish I would have had that information earlier!

  78. Superbly illuminating data here, thanks!

  79. “My human co-workers also just released a tool which shows URLs linking to non-existent pages on your site. You can read more about that here.”Where can I find that tool?!?

  80. Looks great to me. Enough of the muscle head talk. If you want some fast, and furious bullshit, you shouldn’t waste time on commenting. This is meant for people into aesthetics, and reliability. I have been waiting for a bike like this to come from a japanese company for a while now. It’s like anything new, it takes some getting used to it. I am ALL FOR IT!

  81. Niosłem, bo była nadal niemal nieprzytomna, nieutrzymująca się na własnych nogach, a tego co było wcześniej nie opiszę-bo nie pamiętam, pamiętam tylko że spałem.

  82. There is a critical shortage of informative articles like this.

  83. I’m impressed you should think of something like that

  84. It’s a pleasure to find someone who can identify the issues so clearly

  85. Well done article that. I’ll make sure to use it wisely.

  86. It’s really great that people are sharing this information.

  87. First off, who puts the water fill opening on the BOTTOM of the bottle with a flimsy rubber stopper that LEAKS!?!? Yup, that was my first clue this wasn’t going to be good. Next up, I gave it five minutes to heat up despite the instructions saying it would be good to go in 1 minute. Well, it left water on my stainless steel oven top, on the counters and never cleaned anything. I am returning this to Target today. Back to Simple Green and muscle power! Oh well.

  88. Tinere,esti lipsit de informatie si rau intentionat, dupa doua zile in care probabil ai avut si alte treburi , nu aveai cum sa-ti faci impresii despre ce este MOSCOW . Poate mai citesti cite ceva despre…pacat de vizita blitz..ai cam pierdut timpul,cu exceptia celebrelor biserici..

  89. I guess finding useful, reliable information on the internet isn’t hopeless after all.

  90. I would like to thnkx for the efforts you have put in writing this blog. I’m hoping the same high-grade blog post from you in the upcoming as well. Actually your creative writing skills has encouraged me to get my own blog now. Actually the blogging is spreading its wings quickly. Your write up is a great example of it.

  91. Created the greatest articles, you have.

  92. I’m grateful you made the post. It’s cleared the air for me.

  93. You really saved my skin with this information. Thanks!

  94. A million thanks for posting this information.

  95. Just cause it’s simple doesn’t mean it’s not super helpful.

  96. That’s really thinking at an impressive level

  97. That’s the thinking of a creative mind

  98. At last, someone who knows where to find the beef

  99. I can’t believe you’re not playing with me–that was so helpful.

  100. Boom shakalaka boom boom, problem solved.

  101. Your’s is a point of view where real intelligence shines through.

  102. Dag nabbit good stuff you whippersnappers!

  103. That takes us up to the next level. Great posting.

  104. I was drawn by the honesty of what you write

  105. That’s an apt answer to an interesting question

  106. Whoever wrote this, you know how to make a good article.

  107. Hey, you’re the goto expert. Thanks for hanging out here.

  108. I really needed to find this info, thank God!

  109. Grazi for making it nice and EZ.

  110. Awesome you should think of something like that

  111. Stands back from the keyboard in amazement! Thanks!

  112. Great post with lots of important stuff.

  113. So much info in so few words. Tolstoy could learn a lot.

  114. Your article was excellent and erudite.

  115. An answer from an expert! Thanks for contributing.

  116. Just the type of insight we need to fire up the debate.

  117. It’s good to see someone thinking it through.

  118. Check that off the list of things I was confused about.

  119. Information is power and now I’m a !@#$ing dictator.

  120. The truth just shines through your post

  121. Way to use the internet to help people solve problems!

  122. So that’s the case? Quite a revelation that is.

  123. Pleasing to find someone who can think like that

  124. Your answer was just what I needed. It’s made my day!

  125. Deep thought! Thanks for contributing.

  126. Just do me a favor and keep writing such trenchant analyses, OK?

  127. That’s going to make things a lot easier from here on out.

  128. Your’s is the intelligent approach to this issue.

  129. Good to see real expertise on display. Your contribution is most welcome.

  130. That’s not just the best answer. It’s the bestest answer!

  131. It’s posts like this that make surfing so much pleasure

  132. Your post is a timely contribution to the debate

  133. LUCIMARA / Oi, EuUm abraço para a criança que vc foi, gostaria que ela pudesse finalmente brincar em paz. O abraço do adulto que você é pode fazer maravihas e dar uma força para ela crescer e ver o mundo com desassombro, mas sem medo nem amargura. Promete que vai investir na “paternagem” de sua criança interior?Gostei deste comentário ou não: 4

  134. “”According to the Columbus Dispatch, one out of every five registered voters in Ohio is ineligible to vote. In at least two counties in Ohio, the number of registered voters exceeded the number of eligible adults who are of voting age. In northwestern Ohio’s Wood County, there are 109 registered voters for every 100 people eligible to vote. An additional 31 of Ohio’s 88 counties have voter registration rates over 90%, which most voting experts regard as suspicious. Obama miraculously won 100% of the vote in 21 districts in Cleveland, and received over 99% of the vote where GOP inspectors were illegally removed.”

  135. Cheryl Murillo – These pictures are so precious. Print them all into 8x10s and put them in a portfolio/album because they will all be teenagers before you can blink. You have a beautiful family and this photographer caught you in such a natural way. Blessings

  136. Daniel, muito bom saber que voltou a postar no blog… sempre passava pelo CravoeCanela, agora este aqui tb está na lista… Ver teu trabalho é engrandecedor, sem dúvida alguma tu és uns dos melhores fotográficos que já encontrei, Ceará está muitíssimo bem representado. Um abraço.

  137. Je suis pas la seule à trouver cet instru incompréhensible… C’est juste une succession de bruits de boite à rythme sortit du placard de fin 90′. Le pire je crois que c’est cette fausse trompette. Boutonnat réveille toi ! La clavier c’est pas fait pour s’endormir sur les touches !  Poussière de Lune103b

  138. May26 Simply wish to say your article is as surprising. The clarity in your post is simply great and i can assume you are an expert on this subject. Fine with your permission let me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please continue the rewarding work.

  139. Thank you for this! With number two due Christmas day, I need to start thinking and planning (filling the freezer, Christmas stuff done ahead of time, etc.). I really like the idea of having a loose plan for those early weeks and even months; will definitely borrow that one!(PS-those pictures are absolutely precious!)[]

  140. jorge3-12-2012 el que hiso esta pagina esta loco es un resentido que problemas tendra con Ricardo Arjona a lo mejor son los tipicos celos que se presentan con las mujeres por es que escribe tantas porquerias de Ricardo

  141. ML: Preußisches Liebesglück. Eine deutsche Familie aus Afrika von Gorch Pieken und Cornelia Kruse. Propyläen verlag (Gebundene Ausgabe – Oktober 2007)Preis: EUR 24,00Je vous conseille Amazon.de ou l’excellente librairie Karl Marx de Frankfurt a. Main. Ils ont un catalogue trés interessant de livres sur le Reich et les Juifs, sur les Juifs en particulier, ne pas oublier que Frankfurt fut la grande ville juive, industrie, banque etc.

  142. Excellent site you have here but I was curious if you knew of any community forums that cover the same topics discussed here? I’d really love to be a part of group where I can get feed-back from other experienced people that share the same interest. If you have any recommendations, please let me know. Cheers!

  143. Picca scrive:Beh, mi sa che quella che più si addice a noi rovatesi-franciacortini è quella di Leonardo Da Vinci: “et però credo che molta felicità sia agli homini che nascono dove si trovano i vini buoni”..Poi è anche vero che ogni tanto un pò di tristezza ce l’abbiamo addosso anche noi, non è vero cisky?

  144. I was at Westmead boys home in 1981 there was a nice cleaning lady there we called Mrs B and another that worked in the kitchen called Mrs CI also made plenty off friends there but dont know where they are in life now!

  145. interested in fun in front of boyfriend If it makes a difference to you, I am Latina plus blessed with genes that allow me to stay dating canada thin ev cheating girlfriend en though my love meant for food. Adult nightlife in Calhoun Khau Luoc fuck buddy in rankin inlet best pussy Anderson California

  146. We are a gaggle of volunteers and starting a brand new scheme inour community. Your website provided us with valuable information to work on.You’ve done an impressive process and our whole community shall be grateful to you.

  147. Nagyon szép ez a pigment! A többivel és ezzel a rúzzsal együtt használva, meg olyan nyári bulis hangulata van. El tudnám képzelni egy nyári sminkkollekciót bemutató reklám sminkjének is 🙂

  148. Hi there, thanks for putting these online. My mum found them via Pinterest and made me one for my birthday, today. I love it. I've even made one myself and written about it in my blog. You are very clever to have designed them. How many colours would I have to use so as not to have adjacent colours the same? Do you know?

  149. I’m really enjoying the theme/design of your web site. Do you ever run into any
    internet browser compatibility problems? A handful of
    my blog readers have complained about my blog not working correctly in Explorer but looks great in Safari.
    Do you have any suggestions to help fix this issue?

  150. I’d like to thank you for the efforts you have put in writing
    this site. I’m hoping to check out the same high-grade content from you later on as well.
    In truth, your creative writing abilities has motivated me to get my very
    own website now 😉

  151. Beautiful card Paula, your Dunelm Mill stocks better paper than ours which has a selection of cupcake themed papers and 6×6 metallic card blanks!Susan x

  152. Kartkujestem neutralna , dyskusji nikt nie zabrania , ona sie toczy , a takie czy inne sprawy zawsze sie zdarzają i nigdy nie wiadomo gdzie kończy sie PR , teraz czas na uściski

  153. Jeg synes den sorte veggen er knall tøff:):) Jobber med Ã¥ overbevise min kjære om at det er det "rette" Ã¥ gjøre i tv stuen i ny huset;);) Ã… bruker din blogg som eksempel… og da er det rett før han blir fast leser ogsÃ¥ hehe;);)

  154. I very lucky to find this website on bing, just what I was looking for : D as well saved to bookmarks.

Leave a Reply

Your email address will not be published. Required fields are marked *