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September 3, 2012
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September 24, 2012
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Supporting the Cause of Customer Support

There comes a point in a person’s life when he is asked to support a certain cause. These causes can range from freedom from oppression, the right to choose one’s leaders, or even the right to defend oneself against the school bully. Whatever it is, we need to show the world that we stand by our convictions.

Your growing computer technician service might likewise be supporting a certain cause—that of dishing out excellent customer service. This would be quite simple, especially when teams like your customer support call center team is supporting the cause. But how will you know?

One thing to check is how they answer the phone or respond to various customer care channels. Are calls answered as soon as possible? Are emails, Live Chat requests, Facebook post/complaints being dealt with at the soonest time possible?

Apart from the time element, how do your customer call center agents deal with clients—are they helping them out and seeing them through until all issues have been resolved?

So check up on these areas to make sure they’re working for the cause. Why? Because “You’ve got to fight for your right!”


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