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October 23, 2012
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Supporting Holiday Cheer

Have you ever heard of the “holiday help desk”? As the name suggests, this type of service refers to a place situated in high-traffic areas—such as the shopping mall—that aids customers in need of some extra help during the Christmas rush.

Just like the help desk, your technical support call center can also be a haven for lost holiday shoppers this season of cheer. Yes, most especially for those that received a cool new gadget.

Think about it. A customer support contact center can light up a ten-year old boy’s face when his Mom calls to ask for help on how to get his PlayStation up and running. Moreover, a tech call center that has various channels such as Facebook, live chat, and the like can definitely drive away the Scrooge in the man of the house whose Propane grill seems to be on the blink—just when the barbecue’s ready to roll.

But wait, there’s more. Yes, there are many more ways of helping your harried customers this holiday season, besides seeking help from the help desk at the mall. It may even just be a simple call to a customer support center. How?

Let’s find out together sometime soon.
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