Outsmart the Rest—Support Your Clients
July 30, 2012
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Sincere Support

No one likes a two-faced character. You know, the type of person who says one thing, but does the opposite. This is the kind of insincerity that sends many relationships—business or otherwise—down the drain.

You, business proprietor, can rise above such behavior and can actually show sincerity to your clients. And one of the best ways of doing so is to dish out excellent customer support.

Doing so can mean opening up a customer call center care hotline/website feedback page/live chat channel to customers—especially those that already purchased your product. While you’re at it, have agents constantly monitor those channels and be on standby to help customers out with their needs. Of course, these call center reps must be courteous and ready with the right information.

Apart from a smile and tech knowledge, however, your customer support call center team must likewise have the right attitude—one that’s ready to serve, and willing to see the client through until their issue is resolved.

So the next time you’ve got a client, show your sincerity—support them every step of the way.

1 Comment

  1. Dragon says:

    Thanks Ben, That web form one is great. I’ve been using it a lot in designing the forms on Wh8naWearit&#U217;. Very helpful. I’ve also just started reading “Mental Models” also published by Rosenfield. Very good for designers focused on user experience.

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