It’s common practice for any product to come with an Owner’s Manual. Cars, television sets, and trash compactors all come with a booklet that orients owners on how to run and care for their new purchase.
Unfortunately such manuals can either be too thick, filled with jargon that’s harder to understand that the product itself, or both. In short, people end up putting it aside and try to operate the product themselves.
This can be especially true for the upcoming holidays when everyone who buys or receives a new tech toy will be so excited to fire up their new gizmo, they’d rather ditch the manual altogether. Until they find out that they can’t seem to make something work.
The good news is that your tech support call center can keep Christmas alive and still allow Mom to play with her new iPad in no time. All she needs is to call up the customer tech support call center where an agent will be more than happy to be her very own real live owner’s manual. Yes, that friendly customer service contact center rep won’t throw her off with the usual “monologue” but instead, ask her what she needs help with. From there, Customer care call center rep can proceed to either go through a step-by-step guide, or explain how such functions work and what they’re for.
Make it a truly Merry Christmas for the tech shopper—be a personal instruction manual.
