But how do you keep track of the latest tech toys? How can you, along with your tech support call center partner, keep your staff updated so they can help clients with their tech needs?
Believe it or not, keeping tabs of the latest tech finds is as simple as knowing what’s hot on the fashion and automotive scene. Yes, your customer support contact center staff can subscribe to the wealth of electronic and technology magazines that do their best to review the latest gadgets for your reading and informative pleasure.
If you’re a bit more adventurous (and loaded with cash), why not send some of your customer care call center team members to technology and gadget trade shows so that they can see, touch, and even try out these cool tech toys. The uber coolness of such shows is that a lot of the toys aren’t even out yet—and isn’t that the point?
Of course, surfing the web and checking out the latest finds on tech sites is a cost-effective and equally fun way to know what’s coming—or already here and cool.
Whatever you do, make sure that your tech service call center partner and you know what to answer when your clients start asking for help on the newest iPhone.