Latest Articles
Effectively Managing Outsourced Employees Is A Key To Outsourcing Success
There are many articles on the internet talking about how to supervise or motivate an employee. But how will you do it when you do…
Call Center Services Philippines: Should Companies Be Worried About Data Breaching?
Many businesses try outsourcing because aside from cutting their operational cost, it also helps them focus more on their core tasks. Most of the time,…
The Importance Of Office Data Processing In Today’s Information Age
Ever since personal computers were introduced in the 1970s, the information age or digital age has progressed dramatically. From simple computers to new devices like…
App Companies Improving Their Social Media Customer Service With The Help Of 24/7 Support
App companies start to see the importance of utilizing social media customer service in dealing with various customer concerns, inquiries, and suggestions. This is due…
A Mid-Year Report On The Status Of The Call Center Industry In The Philippines
The call center industry in the Philippines is not slowing down any moment. However, it is also not growing as it did before. On the…
Technical Support Outsourcing Is Here To Help Mobile Companies Handle Their Growing Consumers
The number of mobile users worldwide continue to grow as mobile phones became an essential daily tool rather than a luxury. By 2019, the number…
Alleviate Bad Airline Experiences Through Multilingual Customer Service
Traveling to a different country should be an exciting and happy experience. However, nervousness kicks in especially if you are flying internationally to a country…
How Can Call Centers Integrate Relationship Marketing In Their Inbound Calls Services
Not only do family, friends, and lovers have a relationship with each other but customers and businesses too. Every time people buy a service or…
How Can Business Increase Personalization With Telephone Answering Service?
Telephone answering service has already been around for decades. However, not all businesses have realized all the amazing benefits of outsourcing telephone answering services yet.…
Why Content Curation Is A Must In The Digital Age
We are now in the digital age where everything can be found on the internet. Anyone can post something — a virtual place where everyone…
Is Self-Service The New Online Customer Support?
Going back to years ago, we all know that someone is behind any online customer support interaction. While there are businesses that use chatbot to…
Powerful Habits Top Notch Call Center Agents Possess
Majority of today’s Philippine call centers have top-notch agents who provide exemplary customer service. This is a good news for business owners who wish to…