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Outsourcing Inside Sales to Philippine Agents

inside sales

Inside sales today has evolved. Huge deals that are more intricate and have higher volume are being done through it. If your business only focuses on outside sales, you might want to consider outsourcing.

You might be confused by inside sales. What do we mean by inside sales? Inside sales is a type of sale where it is remote and done through a different method, mostly through phone call. It is widely used in business-to-business, tech, SaaS, and different business-to-consumer sales. It is so much more different than outside sales, which is done face-to-face.

One thing to consider if you are planning to pursue inside sales is outsourcing. An outsourced sales team can close deals for you. They can also address special market expansion, promotions, turnover and increase of productivity. These providers are experts at inside sales and it can be the surefire method so that you could introduce inside selling into your business. You need to recognize that establishing clear objectives, provided through sales and product training will be needed to ensure success.


Outsourcing a Call Center for Inside Sales

Outsourcing an inside sales team has numerous benefits. Advantages can range from access to world-class talents, increased control of quality and productivity to your in-house employees improving their main focus to the company up to reducing operating costs and risks. You need to assess your options in considering the best location of your outsourcing provider. The main reason you are thinking about outsourcing your inside sales boils down to one thing: cost-effectivity.

When it comes to inside sales, prospecting is important. Gong recently reported that there is a connection between the number of questions a representative ask and the number of chances they can sell to the customer. According to Gong’s analysis of 519,000 discovery calls, it is important to ask 11-14 questions. The questions must focus on the company’s objectives, especially if it is related to prospect’s business pain points. Also, salespeople need to note that it is important to make the call sound natural and just let it flow.

There are different call center selling techniques. It varies from agent to agent and the type of products they sell. However, there are some points that are significant and are needed in every representative.


In the Philippines, inside sales agents know how to make a sale in call centers because they have these strong qualities — language proficiency, tech savvy, productive and very motivated to do well in their job.

  • Philippines is one of the first choices of many other countries when it comes to call center location. That is primarily because there are many applicants that can speak English. Filipinos have confidence in speaking and understanding English since the country is the third largest English-speaking nation in the world.

Filipino agents can also adopt other accents like the Australian and British accent. Filipinos’ accent and English comprehension skills are also more understandable compared to non-native English speakers, which make them more understandable for the clients and customers.  Not only that but they are still trained to do better to surpass the employer’s expectations.

  • Call center representatives are also tech savvy and very knowledgeable in their specialized field. Filipinos are aware that technology is ever-changing so they know how to adapt to it. They are like sponges that can absorb new information easily and can be taught a new one in just a few days.

Call centers in the Philippines employ professionals who are graduates of IT and who have the experience from the tech world, so they are able to convey specific messages concerning managed services with top high ranking executives in a manner that will rouse their interest. They are also updated with tech-related news so they can potentially contribute to improving the work process within your company.

  • Agents from the Philippines are highly motivated to do a good job. There are many factors as to why employees are motivated in their job. But in the Philippines, the first factor would be providing for their family.

Filipino call center agents will go all out to impress you with their sales numbers. That’s partly because, after all, performing well for you company makes them more valuable to your company. These agents make sure that your company achieves sales boost and the Philippine sales team can surely help in winning raises, recognition and career advancement for their staff.

Call center agents from the Philippines are intelligent, energetic, and goal-oriented individuals. They do everything they can to create a lively work atmosphere and profit making environment presumably because of their sympathetic nature and teamwork attitude.

  • Productivity is one of the factors as to why call centers in the Philippines flourish. Companies around the world have optimized their productivity by outsourcing much of their inside sales to the Philippines.

According to a study, the Philippines ranks as the top country with outstanding agent productivity in Asia. Philippine agents deal with an average of 98 inbound and 107 outbound calls per day. Just remember that in order for Philippine agents and employees in general to maintain productivity, they must feel that they can contribute greatly to your business and have an impact in every task they do.



Outsourcing Inside Sales for the Best Return

In terms of your business’ productivity, your outsourced agents in the Philippines can reach your company after your work hours, on weekends, or on holidays. They can also handle high volume of inquiries even during peak seasons, making your sales leads open 24/7.

If you’ve been wondering if outsourcing inside sales to the Philippines would work for you, it would be good to research Philippine inside sales providers and give them a call to discuss your needs. Be sure to look for a Philippine outsourcing firm with B2B experience related to your industry, along with impressive case studies and a strong background of sales success in call center business. Select a partner in the Philippines that exhibits all the crucial qualities discussed above, and watch your sales go through the roof.



Contact us to outsource an inbound call center of any size.

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